Crypto Chat Support Specialist — Remote & Multilingual

SupportYourApp; Tijuana; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A Support-as-a-Service company is seeking a Chat Support Consultant in Tijuana to provide excellent customer support in the crypto trading sector. The ideal candidate should be a native German speaker with strong English skills and a minimum of 6 months live chat experience. This remote position offers flexible scheduling and opportunities for professional growth while working in a diverse, international team. Competitive compensation in USD is provided.

Servicios

Flexible schedule

Opportunity to work fully remotely

Inclusive international environment

Good bonuses for referring friends

Paid intensive training

Work-life balance

Formación

• 6 months of live chat support experience, preferably in crypto or financial services.
• Basic financial knowledge or payment/banking experience is preferred.
• Stable internet connection required (minimum 50 Mbps download).

Responsabilidades

• Deliver high-quality customer support in crypto trading via live chat and email.
• Build positive and long-lasting relationships with customers.
• Provide valid, accurate information and solutions to customer requests.

Conocimientos

Native German

Strong English proficiency (C1)

Live chat support experience

Analytical thinking

Problem-solving skills

Positive attitude

Herramientas

CRM experience in Salesforce

Descripción del empleo

A Support-as-a-Service company is seeking a Chat Support Consultant in Tijuana to provide excellent customer support in the crypto trading sector. The ideal candidate should be a native German speaker with strong English skills and a minimum of 6 months live chat experience. This remote position offers flexible scheduling and opportunities for professional growth while working in a diverse, international team. Competitive compensation in USD is provided.