Concierge SPA

Hilton Worldwide, Inc.; Cancún; Presencial; MXN 359,000 - 540,000; Jornada completa

Descripción de la vacante

A leading global hospitality company in Cancún is seeking a Concierge SPA to provide personalized service to SPA guests. The role includes managing reservations, informing guests about treatments, and ensuring an exceptional wellness experience. Ideal candidates should have a service-oriented attitude, effective communication skills, and the ability to multitask. This position offers a unique opportunity to be part of a dedicated team focused on delivering remarkable guest experiences.

Formación

• Knowledge of SPA services and treatments.
• Understanding of guest service protocols.
• Experience with reservations and cash management in hospitality.

Responsabilidades

• Greet and welcome SPA guests warmly.
• Manage treatment reservations and modifications.
• Inform guests about SPA treatments and promotions.
• Coordinate therapists' schedules and treatment rooms.
• Promote treatments and products effectively.

Conocimientos

Service-oriented attitude and hospitality

Effective communication

Empathy and personalized service

Organization and multitasking

Teamwork

Herramientas

Reservation system

POS system

Cash register

Descripción del empleo

Job Description - Concierge SPA (HOT0C7TS)

Job Number:

Concierge SPA HOT0C7TS

Work Locations

Hilton Cancun, All Inclusive Carretera Federal Cancun - Tulum Cancun 77569

To provide personalized and professional service to SPA guests, coordinating reservations, promoting services, and ensuring an exceptional wellness experience, aligned with the hotel's quality and service standards.

What will I be doing?

• Greet and welcome SPA guests in a warm and professional manner.
• Manage treatment reservations, confirmations, modifications, and cancellations.
• Inform and advise guests about SPA treatments, packages, promotions, and products.
• Coordinate the schedule of therapists and treatment rooms to optimize operations.
• Promote the sale of treatments and products (upselling and cross-selling).
• Operate reservation, cash register, and POS systems.
• Verify the availability of facilities, amenities, and equipment.
• Address comments, special requests, and complaints, providing timely follow-up.
• Ensure compliance with cleanliness, presentation, and image standards for the area.
• Assist with basic inventory and supply control.
• Maintain constant communication with therapists, reception, and other hotel departments.
• Comply with hotel and SPA policies, procedures, and service standards.

What are we looking for?

• SPA services and treatments.
• Guest service protocols.
• Reservation, POS, and cash register system management.
• Quality standards in luxury hospitality.
• Skills
  • Service-oriented attitude and hospitality.
  • Effective communication.
  • Empathy and personalized service.
  • Organization and multitasking.
  • Teamwork.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!