Client Success Operations Manager | Guadalajara | Remote

OpsArmy Careers; Región Centro; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading operations firm is seeking a Client Success Operations Manager to ensure seamless communication between clients and operational talent. The ideal candidate will possess over 5 years of experience in BPO operations and demonstrate strong organizational and leadership skills. Responsibilities include managing client relationships, coaching talent, and ensuring task deadlines are met. Strong communicative abilities in English are essential, along with a calm demeanor under pressure. This full-time role offers a remote working environment.

Formación

• 5+ years of experience in BPO operations, account management, or similar roles.
• Proven ability in supervising talent or handling client requests.
• Strong task management and organizational skills.

Responsabilidades

• Act as a reliable point of contact for day-to-day client needs.
• Support talent with clarity on tasks and responsibilities.
• Ensure all deliverables and timelines remain on track.
• Anticipate potential misunderstandings and address them early.

Conocimientos

Strong communication skills

BPO operations experience

Team leadership

Organizational skills

Problem-solving mindset

Descripción del empleo

Job Description: Client Success Operations Manager

Position Type: Full-Time
Location: Remote
Apply here: https://operationsarmy.com/application

About The Role

We are looking for a Client Success Operations Manager to ensure seamless alignment between clients and the talent delivering work for them. You will be responsible for maintaining communication clarity, supporting team performance, and resolving operational challenges quickly and professionally.

This position fits individuals with BPO or client-facing operations experience who enjoy balancing people leadership with structured workflow management. It is a mid-level role with more responsibility than a coordinator or team lead, but still below senior ops management.

Key Responsibilities

Client Relationship Coordination

• Act as a reliable point of contact for day-to-day client needs.
• Conduct regular syncs to gather updates, clarify priorities, and set expectations.
• Build trust through consistent communication and timely follow-ups.
• Surface concerns early and provide clear, actionable recommendations.

Team Guidance & Coaching

• Support talent with clarity on tasks, responsibilities, and expectations.
• Provide coaching and guidance to improve performance and communication.
• Track attendance, workload, and overall delivery quality.
• Help new hires or transitioning staff get aligned quickly.

Workflow & Operations Oversight

• Ensure all deliverables, tasks, and timelines remain on track.
• Maintain and update SOPs as workflows evolve.
• Identify operational risks or bottlenecks and elevate appropriately.
• Collaborate with internal support teams to close gaps in service delivery.

Issue Resolution & Mediation

• Anticipate potential misunderstandings and address them early.
• De-escalate issues using balanced communication and objective reasoning.
• Protect both client satisfaction and talent stability through fair handling.

Who You Are

• Strong communicator with excellent spoken and written English.
• Experienced in BPO operations, client-facing roles, or team leadership.
• Highly organized and capable of managing multiple workflows at once.
• Empathetic, approachable, and skilled in building trust with both clients and talent.
• Calm under pressure with a solutions-first mindset.

Qualifications

• 25 years of experience in BPO operations, account management, or team lead/SME roles.
• Proven ability in supervising talent or handling client requests.
• Strong task management, organization, and documentation skills.
• Ability to maintain structured workflows and follow-through.

Apply Now: https://operationsarmy.com/application