Bilingual Customer Service Representative

Tata Consultancy Services; Tlaquepaque; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading IT Services company in Mexico is looking for a Call Center Customer Service Representative to provide top-notch support. The ideal candidate will communicate effectively with customers, manage inquiries through various channels, and resolve issues. The role demands strong problem-solving abilities, knowledge of SAP, and at least 1 year of customer service experience. Proficiency in Portuguese and advanced English are crucial. Join this dynamic workforce that emphasizes learning and development.

Formación

• 1–3 years of relevant work experience in customer service.
• Advanced English proficiency required.
• Ability to multi-task, organize, and prioritize work.

Responsabilidades

• Communicate with customers via phone, email, and chat.
• Provide knowledgeable answers to questions about product, pricing, and availability.
• Acknowledge and resolve customer complaints.
• Manage a team of junior customer service representatives.

Conocimientos

Excellent problem-solving skills

Attention to detail

Excellent phone etiquette

Ability to read and write documents in Portuguese

Educación

Bachelor’s degree in business, finances, economics, or related field

Herramientas

SAP/S4-EXCEL-OUTLOOK

Descripción del empleo

Call Center Customer Service Representative

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

Responsibilities

• Communicate with customers via phone, email, and chat.
• Provide knowledgeable answers to questions about product, pricing, and availability.
• Work with internal departments to meet customer’s needs.
• Data entry in various platforms.
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensuring customer satisfaction and providing professional customer support.

Technical Skills

• Development and support for accounts.
• Forecast, update, and follow up with different departments.
• Specialized supply chain data management activities.
• Management of SAP/S4-EXCEL-OUTLOOK.
• Excellent problem-solving skills.
• High level of attention to detail.
• Basic Portuguese.

Qualifications

• 1–3 years of relevant work experience.
• Excellent phone etiquette, verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.
• Ability to read and write documents in Portuguese (must).

Certifications Needed

• Bachelor’s degree in business, finances, economics, or related field.

Minimum Requirements

• Minimum high school diploma.
• Minimum 1 year of customer service experience.
• Advanced English proficiency.
• Full-time schedule availability.

Experience and Location

• Years of experience needed: 2–4 years.
• Years of experience: 1+ years.
• Job title: Customer Service Representative.
• Job location: GDL.
• Job type: Onsite – Work from office.
• Mode: Onsite (Walk-in Interview).

Language Requirements

• Excellent English and Spanish communication skills.
• Basic Portuguese.

Role Description

CSR Jr representatives are the front-line support within organizations that sell products and services to consumers and businesses. In consumer sales focused companies, customer service reps provide phone-based support to customers to help resolve product issues, answer account and billing questions, and in some cases, make new sales. In services-focused companies whose sales are business-to-business in nature, a CSR will usually solve specific product quality or integration issues. In such cases, a rep will work closely with an account manager or sales representative. Professional demeanor, initiative to work independently, but also ability to accept and follow instructions. Ability to read and write documents in Portuguese is a must and work closely with internal teams to identify system requirements.

Company Background

Come to one of the biggest IT Services companies in the world! Here you can transform your career! Why join TCS? Here at TCS we believe that people make the difference, that’s why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.