Agente Bilingüe/ Customer Service/ 2 Dias Off

Buscojobs México; Nuevo León; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A global manufacturing company is seeking a Customer Service Representative to manage client accounts and support order fulfillment. This role involves ensuring customer satisfaction and effective resolution of inquiries. The ideal candidate will have a Bachelor's degree, 2+ years of experience, and proficiency in both Spanish and English. Competitive applicants will demonstrate strong communication skills and be adept with ERP systems like SAP.

Formación

• 2+ years of experience in customer service, account management, or order management.
• Ability to handle customer inquiries, complaints, and escalations effectively.
• Organizational and problem-solving skills with attention to detail.

Responsabilidades

• Act as the main point of contact for assigned customer accounts.
• Manage orders from entry to delivery, ensuring accuracy and on-time performance.
• Monitor inventory levels and coordinate with planning, logistics, and production teams.

Conocimientos

Strong communication and interpersonal skills

Proficiency in MS Office

Bilingual (Spanish & English)

Educación

Bachelor’s Degree in Business Administration, International Business, or related field

Herramientas

SAP or similar ERP systems

Descripción del empleo

Overview

A global manufacturing company is seeking a Customer Service Representative to manage customer accounts, ensure on-time communication, and support order fulfillment processes. This role will be key in building strong client relationships, ensuring customer satisfaction, and coordinating with internal teams to meet business objectives.

Qualifications

• Bachelor’s Degree in Business Administration, International Business, or related field (preferred).
• 2+ years of experience in customer service, account management, or order management (manufacturing or automotive industry preferred).
• Strong communication and interpersonal skills.
• Proficiency in MS Office and ERP systems (SAP or similar).
• Ability to handle customer inquiries, complaints, and escalations effectively.
• Organizational and problem-solving skills with attention to detail.
• Bilingual (Spanish & English) required for customer and internal communication

Key Responsibilities

• Act as the main point of contact for assigned customer accounts.
• Manage orders from entry to delivery, ensuring accuracy and on-time performance.
• Handle customer inquiries and resolve issues quickly and professionally.
• Monitor inventory levels and coordinate with planning, logistics, and production teams.
• Provide updates on order status, shipping, and delivery schedules.
• Support customer audits, visits, and quality-related communications.
• Maintain accurate customer data and records in ERP systems.
• Prepare reports and analysis to support account performance and KPIs.
• Promote continuous improvement in customer service processes.