Project Manager jobs in Italy
Gaming Player Support Project Manager
Job summary
A leading multilingual gaming services company is seeking a Player Support Project Manager to lead a large team and ensure high standards in player support. The ideal candidate will have strong project management skills, experience in leading diverse teams, and the ability to maintain client relationships. Join a passionate team and enjoy flexible remote work opportunities while engaging with top game developers worldwide.
Benefits
Qualifications
- Passion for mobile games with knowledge of gaming communities.
- 3+ years in management, handling multilingual teams.
- Strong understanding of GDPR and data privacy regulations.
Responsibilities
- Lead a large 24/7 team and manage client expectations.
- Design and deliver performance reports.
- Implement efficiency improvements and manage budgets.
Skills
Tools
Social network you want to login/join with:
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TransPerfect
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Yes
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5977148132910170112337121
3
22.08.2025
06.10.2025
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PLEASE APPLY WITH A CV AND A COVER LETTER
WHO WE ARE
TransPerfect Gaming is a global team of passionate gamers offering world-class player support, community management, testing, localization, cybersecurity, co-development and more.
Valuing innovation and teamwork, we're driven by our love of gaming. Our mission is to make every game enjoyable as our teams break language barriers and develop inclusive player communities.
Together, we can create immersive experiences that resonate with players worldwide.
WHAT WE ARE LOOKING FOR
Are you passionate about games and project management? Do you have the strategic mind and leadership skills to ensure the success of a large 24/7 team covering over 10 languages? As a Player Support Project Manager at TransPerfect Gaming, you will be key to maintaining our high standards and fostering a positive team atmosphere.
Your role will include striving to improve team performance and ensuring strong KPIs, with a focus on CSAT, QA, and productivity. You will also manage client expectations to exceed their needs.
RESPONSIBILITIES
- Reporting & Analytics: Design, maintain, and deliver regular Google Sheets based reports and agent journals covering quality, productivity, and player satisfaction.
- Client Relations: Serve as the main point of contact, ensuring client satisfaction through high-level communication and providing actionable insights.
- Team Leadership: Lead by example, training managers by demonstrating best practices. Oversee and coordinate all team members involved in your projects.
- Performance Management: Regularly review team performance through one-on-one feedback sessions. Utilise performance data to identify and nurture future leaders.
- Recruitment & Training: Select, interview, and onboard new team members at all levels. Set criteria for and supervise project tests and training programs.
- Process Improvement: Actively seek and implement methods to enhance project efficiency. Recommend new tools, processes, or policies to boost overall performance.
- Risk Management: Develop and implement solutions for potential challenges identified through project data. Advise on operational risks and capacity issues.
- Documentation: Ensure all project information is meticulously documented and clearly communicated to clients.
- Stakeholder Collaboration: Collaborate with internal and external stakeholders to align project goals and ensure successful outcomes.
- Technology Integration: Stay updated with the latest technologies and tools in the gaming industry to incorporate innovative solutions into the support process.
- Budget Management: Effectively manage project budgets to ensure cost-efficiency while maintaining high quality.
- Crisis Management: Promptly handle escalations and crisis situations to maintain client trust and project stability.
- Compliance & Security: Ensure all support processes comply with relevant legal, regulatory, and security requirements to protect client and player data.
THE IDEAL PROFILE
- A deep passion for mobile games with a solid understanding of how gaming communities work.
- Highly skilled in Zendesk, Google Workspace, Discord, Teams, and Slack.
- At least 3 years in a similar management role with proven experience managing teams of over 50 members.
- Comprehensive understanding of GDPR and data privacy regulations within team operations and client interactions.
- Demonstrated ability to achieve high CSAT levels through effective team management and client relations.
- Proactive approach to problem-solving and strong analytical abilities, with experience in designing, maintaining, and delivering detailed reports using Google Sheets.
- Exceptional leadership skills to inspire and manage a large, remote team and excellent communication abilities for managing client relationships.
- Excellent organisational and multitasking abilities to handle multiple projects simultaneously in a dynamic, high-pressure environment.
- Experience managing a multilingual team operating 24/7, with the ability to adapt to changing environments efficiently.
WHY JOIN US?
- Be part of an award-winning, multilingual gaming services company.
- Enjoy the flexibility of remote work while staying connected to a dynamic team.
- Work on exciting projects with some of the leading game developers in the industry.
- Opportunities for career growth and development in a fast-paced, innovative environment.
- Foster a positive team atmosphere that encourages growth and success.
Interested? Then we want to hear from you!
By applying, I confirm I have read and accept TransPerfect's Privacy Policy: https://www.transperfect.com/about/data-privacy-recruiting
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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