Planning jobs in Italy

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.

Main activity and responsibility

• Identify and resolve anomalies and faults in electronic products installed in the field, interfacing with customer support teams.
• Perform Root Cause Analysis (RCA) and propose technical solutions.
• Plan, coordinate and monitor releases of electronic product updates and changes in the field.
• Collaborate with the Engineering team to analyze, plan and implement design changes and improvements in existing products.
• Collaborate with the System Test team to verify the correct coverage in terms of testing and analyze (and solve) any eventual issue found.
• Ensure each release is adequately tested, documented and communicated to affected teams and customers.
• Support the Customer Support team by providing training and technical documentation to resolve recurring issues.
• Collaborate with Engineering and Customer Support to ensure new releases are implemented without negative impacts on existing systems.
• Monitor product feedback from customers and the market to identify potential vulnerabilities and improvements.
• Collaborate with the Manufacturing department to resolve assembly or testing issues and optimize existing manufacturing processes.

Required Skills

• Degree in Electronic Engineering, Mechatronics Engineering or similar disciplines.
• Skills in diagnosing and resolving product problems, hardware, software and firmware.
• Good problem solving and communication skills.
• Experience with planning and coordinating releases of software/hardware updates in the field.
• Ability to work with interdisciplinary teams (Engineering, Production, Customer Service, Marketing).
• Availability for short trips to production sites or customers.

Additional Skills (Nice to Have)

• Experience in using DevOps to track issues and to plan releases.
• Experience managing DevOps pipelines and CI/CD automation tools.
• Basic programming knowledge for debugging.

Soft Skill

• Ability to plan and manage multiple tasks in parallel.
• Excellent communication and problem-solving skills.
• Proactivity and attitude towards continuous improvement.
• Attention to detail and precision.
• Customer orientation and ability to listen to market needs.

Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. We are also committed to providing accommodations for persons with disabilities.

Allegion is an equal opportunity and affirmative action employer.