Laurea Economia jobs in Italien

We are a renowned group in the hospitality sector, currently managing two prestigious 4-star hotels in Florence. Our first hotel, opened in 2017, has built a solid reputation for service excellence and guest satisfaction. We are now preparing to open our second luxury property, aiming to set a new standard for hospitality in Florence's historic city center. To ensure impeccable service from the first guest interaction, we are looking for a

to join our Front Office team.

Provide exceptional guest service at the front desk, manage reservations, and ensure a smooth check-in and check-out process.

• Greet guests professionally, courteously, and attentively.
• Handle check-in and check-out procedures efficiently and accurately.
• Provide detailed information about hotel services, local attractions, and events.
• Manage bookings via the hotel management software, including phone and online reservations.
• Maintain updated records of arrivals and departures.
• Collaborate with other departments to enhance guest satisfaction.
• Address guest complaints and special requests promptly and effectively.
• Keep the reception area and guest information materials tidy and presentable.

• High school diploma or university degree in tourism, languages, or related fields (preferred).
• At least 1 year of experience in similar or higher category hotels.
• Excellent command of English (B2 level or higher).
• Proficiency in French and/or German (B2 level or higher).
• Knowledge of a third foreign language is a plus.
• Operational knowledge of major hotel management software (e.g., Opera, Protel, Mews).
• Familiarity with major OTA channels and booking systems.

• Excellent communication and interpersonal skills.
• Strong problem-solving and stress management abilities.
• Attention to detail and accuracy in administrative tasks.
• Teamwork and collaboration skills across departments.
• Flexibility to work shifts, including weekends and holidays.
• Discretion, reliability, and strong customer service orientation.
• Passion for hospitality and commitment to service excellence.

• Be part of a dynamic, growing hospitality group in Florence.
• Gain experience in a luxury property focused on quality and detail.
• Work in a collaborative environment dedicated to service excellence.
• Enjoy a competitive salary and opportunities for professional growth.

Contratto di lavoro : Tempo pieno, tempo indeterminato, tempo determinato

Durata contratto : 12 mesi

Retribuzione : €1.200,00 - €1.500,00 per month

Availability:

• Festive periods
• Shifts
• Day shift
• Night shift

Language: English (Mandatory)