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Remote Customer Success Manager - Fintech Growth
Résumé du poste
A dynamic fintech company is seeking a Customer Success Manager to act as the primary contact for B2B clients in Italy. This role encompasses managing the full customer lifecycle, ensuring client success, and fostering strong relationships. Responsibilities include driving platform adoption and collaborating with teams to enhance customer experience. Ideal candidates will have 4–6 years of experience in customer-facing roles, especially within SaaS and fintech. Competitive salary, health benefits, and flexible working arrangements are offered.
Prestations
Qualifications
- 4–6 years of experience in customer success or client-facing role.
- Strong communication skills and ability to work remotely.
- Experience in SaaS, APIs, or fintech platforms is preferred.
Responsabilités
- Serve as the main point of contact for B2B/enterprise customers.
- Ensure customer satisfaction and retention throughout the lifecycle.
- Drive adoption of platform features and provide executive reporting.
Connaissances
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.