Remote Customer Success Manager - Fintech Growth

Jobgether; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A dynamic fintech company is seeking a Customer Success Manager to act as the primary contact for B2B clients in Italy. This role encompasses managing the full customer lifecycle, ensuring client success, and fostering strong relationships. Responsibilities include driving platform adoption and collaborating with teams to enhance customer experience. Ideal candidates will have 4–6 years of experience in customer-facing roles, especially within SaaS and fintech. Competitive salary, health benefits, and flexible working arrangements are offered.

Servizi

Competitive salary and stock options

Health benefits package

Home-office setup allowance

Monthly stipend for home office

Learning and development opportunities

Supportive team culture

Competenze

• 4–6 years of experience in customer success or client-facing role.
• Strong communication skills and ability to work remotely.
• Experience in SaaS, APIs, or fintech platforms is preferred.

Mansioni

• Serve as the main point of contact for B2B/enterprise customers.
• Ensure customer satisfaction and retention throughout the lifecycle.
• Drive adoption of platform features and provide executive reporting.

Conoscenze

Customer relationship management

SaaS experience

Problem-solving skills

Strong communication skills

Adaptability

Descrizione del lavoro

A dynamic fintech company is seeking a Customer Success Manager to act as the primary contact for B2B clients in Italy. This role encompasses managing the full customer lifecycle, ensuring client success, and fostering strong relationships. Responsibilities include driving platform adoption and collaborating with teams to enhance customer experience. Ideal candidates will have 4–6 years of experience in customer-facing roles, especially within SaaS and fintech. Competitive salary, health benefits, and flexible working arrangements are offered.