Remote Customer Success Lead - Growth & Automation

Jobgether; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A partner company in the tech sector is seeking a Customer Success Lead to manage and develop a team of Customer Success Managers. This role includes driving customer retention and satisfaction, designing scalable processes, and collaborating with various teams. The ideal candidate has over 10 years of experience in customer-facing roles and strong leadership abilities. This position offers a competitive salary, flexible remote work, and significant opportunities for professional development.

Servizi

Competitive salary with equity options

Flexible working hours

30 days of vacation

Comprehensive health benefits

Personal development budget

Unlimited AI budget

Competenze

• At least 2 years of experience managing a team.
• Over 10 years in Customer Success or related roles.
• Strong background in the tech industry.

Mansioni

• Lead and develop a high-performing team of CSMs.
• Design and implement scalable processes.
• Partner closely with Sales, Product, and Support teams.

Conoscenze

Team management

Customer retention

Cross-functional collaboration

Communication skills

Data-driven decision making

Formazione

Bachelor's degree in a technical or engineering field

Descrizione del lavoro

A partner company in the tech sector is seeking a Customer Success Lead to manage and develop a team of Customer Success Managers. This role includes driving customer retention and satisfaction, designing scalable processes, and collaborating with various teams. The ideal candidate has over 10 years of experience in customer-facing roles and strong leadership abilities. This position offers a competitive salary, flexible remote work, and significant opportunities for professional development.