Jobs in Milano, Italy

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Work Type: Remote from Italy (Full time)

Contract: 3 months

Job Responsibilities:

• Be responsible for the benefits administration for client’s employees located in EMEA region, create, define and maintain process documentation
• Resolves cases and enter benefits data in the system for our client’s employees
• Collaborates with the client to resolve requests they may have related to a project or an escalated employee issue
• Provides input in the process design and technology capabilities to ensure optimal process support from a benefits perspective
• Contributes to projects utilizing standard project management disciplines
• Works daily with other colleagues, third-party providers, and client contacts to ensure seamless process delivery for our clients’ employees
• Works on reports utilizing various data extraction tools to meet client plan rules and/or resolve issues.
• Works with Excel Calculation sheets
• Problem solves issues by analyzing system data to determine gaps in functionality as compared to client plan rules to arrive at the true root cause of an issue.
• Demonstrates quality assurance fundamentals by executing test plans to ensure client plan rules meet systematic specifications
• Provides creative solutions to continuously improve and optimize client delivery
• Participates in system testing during Internal Acceptance Testing and supporting User Acceptance Testing, as required
• Takes an active part in Process Transition from client to office, as required

Requirements

• English Language – C1 Level is required (CEFR scale or equivalent)
• At least 3 year of experience in Benefits Administration/HR Administration/Payroll area
• Extensive analytical and problem-solving skills
• Experience in implementations and process documentation creation
• High level exposure in fast paced environment
• Experience in MS Office is a must
• Very good knowledge of MS Excel
• Working experience in Benify/Benifex system or SHARP (SAP HR) would be an asset
• Experience in implementing benefits for France, UK, Belgium or Romania is an asset