Jobs in Bologna, Italy
Information Technology Support Technician
Sharp Brains
Tecnico Trasfertista Installatore Impianti
Orienta
Emc-Sviluppo E Test Antenne - Automotive
Teoresi Group
Manutentore Meccanico...
Intermagnetics Srl
Addetti/E Vendita - Stage - Personale Punto Vendita Di Carovigno (Br)
Eurospin Italia Spa
Discover more opportunities than anywhere else. Find more jobs nowAssemblatore Meccanico
Orienta
IMPIEGATO / A AMMINISTRATIVO / A
E-Work
Connect with headhunters to apply for similar jobsAddetto/A Vendita - Cassiera - Tirocinio Supermercato
In Job S.P.A.
Progettista Elettronico Per Componenti Elettronica Di Potenza
Teoresi Group
Hr Generalist – Selezione E Amministrazione Del Personale
Etjca - Agenzia Per Il Lavoro
Esselunga & Naturasi - Accoglienza In Stand - Pt/Ft
Event Marketing
Unit Manager
Etjca - Human Capital Solutions
Responsabile Del Laboratorio Di Test
Ultra Fog
Operai Generici - Settore Cartotecnico
Umana Spa
Specialista Di Bilancio E Controllo Di Gestione
Gi Group
Progettista Elettrico...
Gi Group
Testing-Validazione-Maintenance Emc Antenne
Teoresi Group
Educatori/Educatrici Professionali
Etjca - Agenzia Per Il Lavoro
Addetta/O Alla Ristorazione Part Time 20H
In Job S.P.A.
Information Technology Support Technician
Job summary
A leading IT services provider is seeking an experienced IT Support Technician L1 for an on-site role in Modena, Italy. The candidate will provide technical support for desktop and laptop systems, manage device lifecycles, and ensure compliance with security protocols. Proficiency in English (B2) and Italian (C1) is required. This freelance/B2B contract role offers a duration of 1 year, with the potential for extension.
Qualifications
- More than 3 years as IT Support.
- Strong English (B2) and Italian (C1) language skills required.
Responsibilities
- Provide end-to-end technical support for desktop and laptop systems.
- Manage the full lifecycle of desktop devices, including configuration and patching.
- Ensure compliance with security protocols and antivirus monitoring.
- Support printers, scanners, and peripheral devices.
- Follow ITIL practices for incident and service request management.
Skills
Tools
Position: IT Support Technician L1 (On-site)
Role Type: Backfill
Working Days: 5 Days in a week
Contract duration: 1 year (extendable)
Contract Type: Freelance / B2B contract
Experience Required: More than 3 years as IT Support.
Site Address: Modena,Italy (On-Site)
Languages required: English (B2), Italian (C1)
- Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
- Handled IMAC activities (Install, Move, Add, Change) and break / fix tasks for end-user devices.
- Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
- Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
- Administered approved software installations, updates, and security patching in coordination with IT policies.
- Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
- Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
- Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
- Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
- Assisted with Active Directory tasks, basic user account management, and smart hands support.
- Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
- Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
- Followed ITIL practices for incident, problem, and service request management in corporate environments.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.