Inglese jobs in Italy

Job Posting Title

The challenge

An exciting opportunity has arisen to contribute to Haier Europe. The company is on a journey to achieve ambitious business growth and leadership objectives in the region, and we need someone who is passionate, proactive, self-driven, and motivated to join a team of open-minded individuals.

We are looking for an individual who demonstrates the core values of Haier’s attitude: entrepreneurship and innovation, zero distance to consumers, and IoT & Ecosystem thinking. A true change agent with an agile approach, thriving for idea contamination, and with a hyper-collaborative approach that breaks silos and creates an open ecosystem.

What you will do

The resource will be responsible for:

• Coordinating the team to provide technical support and training to the Service Network in Italy, aiming to improve technical knowledge and network capabilities, ultimately enhancing service levels and customer satisfaction in line with company targets.
• Conducting interventions and product exchange analysis, and in coordination with HQ Service Quality, identifying technical solutions.
• Supporting the Commercial Team with insights and market trends related to product quality.

Activities and areas of responsibility

• Ensuring collaboration with Business Sectors and Service Networks to achieve customer satisfaction and cost savings.
• Organizing and conducting training sessions for the Service Network.
• Coordinating the Technical Support Team and assessing its effectiveness.
• Supporting the Commercial Team with insights and market trends of product quality.
• Managing the Failure to Solution (FTS) process to detect early warnings from the field and liaising with central Quality to develop solutions.
• Analyzing interventions and PEX by product/type of fault.
• Performing technical inspections of replaced products.
• Organizing re-work activities based on quality indications.
• Translating and dispatching technical notes.
• Interfacing with HQ and HDQ to support Quality initiatives and process implementation in the market.
• Keeping the Service Network informed about new product ranges, testing, and diagnosis procedures.

What you need to succeed

Must have

• Technical background and preparation.
• Analytical skills to evaluate trends and KPIs.
• Proficiency in Excel and other IT tools.

Education: Technical degree, bachelor’s degree, or equivalent.

Professional Experience: Previous experience as a trainer, technical support, or technical manager, preferably in the household appliances sector.

Languages: Fluent in English, both written and spoken.

Soft skills: Excellent communication, organization, planning, problem-solving, and process-oriented mindset.

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Haier Europe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.