Visa Manager

PT CINTA INVESTMENT GROUP; Provinsi Bali; Remote; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading visa agency in Bali is seeking a professional to manage end-to-end visa applications and extensions. The ideal candidate will be detail-oriented, tech-savvy, and have strong communication skills in both Bahasa Indonesia and English. This role offers a competitive salary with BPJS and mainly remote work, requiring weekly meetings in the Canggu area.

Benefits

Competitive salary & BPJS

Culture of freedom with responsibility

Clear onboarding and support

Qualifications

• Experience in a visa agency or similar administrative/customer service role.
• Familiarity with all Indonesian visa types and immigration procedures.
• Strong communication skills in Bahasa Indonesia and English.

Responsibilities

• Handle end-to-end new visa applications.
• Provide personalized advice on visa requirements.
• Liaise with immigration offices for processing.

Skills

Experience in a visa agency or similar role

Familiarity with Indonesian visa types

Strong communication skills in Bahasa Indonesia and English

Detail-oriented and organized

Good interpersonal skills

Tech-savvy

Job description

Handle end-to-end new visa applications (type B, C, D, KITAS/KITAP etc.).

Handle end-to-end visa extensions (type B, C, D, KITAS/KITAP etc.).

Handle end-to-end additional immigration services (passport mutation, address mutation etc.)

Provide personalized advice on visa requirements and regulations.

Communicate with clients in a clear, professional, and friendly manner via email, phone, WhatsApp and physical/online meetings.

Liaise with immigration offices and officers to ensure timely processing.

Maintain accurate client records and follow up on application statuses.

Help with business development and innovation by providing your knowledge and experience with immigration and processes.

Assist with internal administration and reporting.

What We’re Looking For

Experience in a visa agency or similar administrative/customer service role.

Familiarity with all Indonesian visa types and immigration procedures.

Strong communication skills in Bahasa Indonesia and English (written and verbal).

Detail-oriented, organized, and capable of handling multiple tasks under pressure.

Good interpersonal skills and a service mindset – clients first!

Tech-savvy and comfortable working with digital tools and CRM systems.

What We Offer

Competitive salary & BPJS.

A culture of freedom with responsibility – we value output over micromanagement.

Clear onboarding and support from the management team.

Opportunity to grow with a modern and technology driven visa agency.

A mostly remote position, with weekly meeting in Canggu area.

Ready to help people from around the world stay legally in Indonesia?

What's your expected monthly basic salary?

Which of the following languages are you fluent in?

How much notice are you required to give your current employer?

Are you available to travel for this role when required?

How would you rate your English language skills?