Training & People Management Staff (Customer Service Team)

Moladin; Jakarta Selatan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading mobility fintech platform in Indonesia seeks a skilled team member to manage the hiring process and ensure effective onboarding for CSCX agents. The ideal candidate will have experience in HR coordination and customer service management, possess strong interpersonal skills, and be comfortable in a dynamic environment. Responsibilities include overseeing training and performance evaluation to ensure service quality. Join an innovative company focused on improving financing access within the used car market.

Qualifications

• Experience in people operations or HR coordination.
• Strong understanding of recruitment and training processes.
• Able to handle sensitive matters professionally.

Responsibilities

• Manage hiring for CSCX agents, conducting interviews.
• Ensure timely onboarding and training for new hires.
• Monitor performance of CSCX team members.

Skills

HR coordination

Customer service team management

Interpersonal skills

Conflict-resolution skills

Familiarity with Google Workspace

Tools

Google Workspace

Excel

Job description

Responsibilities

• Manage hiring process for CSCX agents: screening, interviews, and coordination with HR.
• Ensure timely onboarding and orientation for new hires.
• Maintain hiring pipelines and reports.
• Conduct onboarding training and refresher training programs.
• Keep training materials, SOPs, and knowledge base up to date.
• Monitor and evaluate training effectiveness and adjust based on feedback or performance trends.
• Track attendance, productivity, and quality performance of CSCX team members.
• Flag underperformance and coordinate coaching or retraining sessions as needed.
• Work with Team Leads and QA to enforce service quality standards.
• Coordinate with HR to handle contract end discussions, extensions, or terminations.
• Ensure compliance with exit procedures.
• Act as a bridge between CSCX, HR, QA, and Operations teams.
• Support team leads with people-related concerns and planning.

Requirements

• Experience in people operations, HR coordination, customer service team management or trainer.
• Strong understanding of recruitment, training, and performance management processes.
• Excellent interpersonal and conflict-resolution skills.
• Able to handle sensitive employee matters with professionalism and discretion.
• Familiarity with Google Workspace, Excel, and basic HR/recruitment platforms.
• Comfortable working in a dynamic, fast-paced environment.
• Open to contract-based work, with the potential to extend based on performance and business needs.

About Moladin

Moladin is Indonesia’s leading mobility fintech platform with end to end financing solutions for all players in the used car and EV ecosystem. Moladin empowers its rapidly growing network of more than 26,000 active used car agents and dealer MSMEs, and provides used car consumers with better financing access through digitized loan underwriting. This is supported by its strong used car capabilities with branches and warehouses covering more than 100 cities, industry-leading AI / IoT and partnerships with all top auto financing companies across Indonesia, and also through its OJK-regulated multi-finance company PT Moladin Finance Indonesia. Moladin’s vision is to be a positive driving force in the physical and social mobility of all the people it touches (“Mobility for all”).

For further information about Moladin, please visit https://moladin.com