Tier 2 Support Engineer

PT Artha Solutions Indonesia; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading technology consulting firm in Jakarta Utara is seeking a Support Engineer who can join immediately. This role involves responding to customer inquiries, troubleshooting technical issues, and ensuring effective communication in English and Korean, especially during night shifts. The ideal candidate has strong knowledge of Windows server administration and basic Linux systems, combined with excellent problem-solving skills. Opportunities to learn and grow in an innovative environment are offered.

Qualifications

• Proficiency in written and spoken English & Korean.
• Strong foundational knowledge in Microsoft Windows server platforms.
• Ability to work independently and collaboratively.

Responsibilities

• Respond to customer inquiries and technical problems.
• Document technical inquiries and develop knowledge content.
• Work directly with global support colleagues and stakeholders.

Skills

Microsoft Windows server administration

Active Directory

Technical troubleshooting

Effective communication

Problem-solving skills

Technical research skills

Tools

Cyberark PAM

Linux systems (RHEL, CentOS)

Job description

Please Note that This position requires candidates who can join immediately, communicate effectively in Korean & English, and are willing to work the night shift.

Responsibilities

• Respond to customer inquiries and technical problems through a web portal, live sessions, and telephone.
• Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting while applying acquired knowledge.
• Document all technical inquiries. Develop and review content for knowledge sharing for both internal purposes and customer-facing platforms.
• Work directly with other global support colleagues, security services, sales, operations, and administration to ensure the long-term success of our customers and the company.

Required Qualifications

• Strong foundational knowledge of Microsoft Windows server platforms (2016/2019/2022), emphasizing Windows server administration, Active Directory, IIS, RDS, and Group Policy Objects (GPO) in enterprise environments.
• Familiarity with Linux systems (RHEL, CentOS) and basic network administration.
• Familiarity with Cyberark PAM, privileged access management tools, and/or other cybersecurity products is an advantage
• Exposure to MacOS systems and administration.
• Understanding of major communication and authentication protocols, including HTTP, LDAPs, SAML, SIEM, REST API, RADIUS, SFTP, TLS/SSL, and SSH.
• Technical troubleshooting skills with the ability to isolate and resolve root causes.
• Eagerness to learn and adapt to new products and technologies.
• Strong problem-solving skills and analytical thinking.
• Effective communication skills for interacting with colleagues and providing exceptional service.
• Ability to work independently and collaboratively as part of a domestic and international team.
• Willingness to participate in on-call rotation to provide 24/7 customer support.
• Proficient in written and spoken English & Korean.

Screening & About the Company

• What’s your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Support Engineer?
• Which of the following languages are you fluent in?
• How would you rate your English language skills?
• Do you have customer service experience?
• Which of the following Linux distributions are you familiar with?

Artha Solutions is a premier business and technology consulting firm providing insight and expertise in both business strategy and technology implementation. Artha brings forward thinking and innovation to a new level with years of experience, industry expertise, and complete transparency. With a proven track record, Artha assists a small to Fortune 100 companies in turning their business and technology challenges into business value.

Our Mission

Artha Solutions provides business, technology, strategy consulting and implementations.

What We Do

Working with the leading technology vendors, Artha Solutions provides business, technology, strategy consulting and implementations with experience and expertise in finance, insurance, retail, media, utilities and healthcare domains. Artha has developed solutions to accelerate business transformation process and created a proven methodology for projects of all types and sizes.

Artha understand that each project is unique and different bringing its own challenges. With a proven track record, Artha Solutions has completed projects that include: strategy to implementation, value chain analysis; business intelligence / analytics, embedded analytics, data management / big data; web-service / SOA; real-time application integration, mediation; messaging; data governance; and business process management.