TechOps Support Engineer

PT Bank Net Indonesia Syariah Tbk; Daerah Khusus Ibukota Jakarta; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading digital financial institution in Indonesia is seeking a TechOps Support Engineer to provide excellent technical support for software applications. Candidates should have over 2 years of experience, with a solid understanding of SQL, Linux, and troubleshooting skills. This role involves resolving client issues, collaborating with various teams, and managing technical queries. The ideal candidate is detail-oriented and able to work under pressure to meet deadlines.

Qualifications

• 2+ years of experience providing technical support for software applications.
• Troubleshooting proficiency with ability to define root causes.
• Experience with databases, SQL, and log analysis.

Responsibilities

• Provide first and second-tier technical support.
• Resolve issues impacting clients and enhance experience.
• Coordinate input from Development, Business Analyst, and Operations.

Skills

Technical Support

SQL

Python

Java

Go

Linux OS

Monitoring Tools

Job description

Becoming a Digital Sharia Bank is one of the Sharia Net Bank solutions to attract people in Indonesia who have not been touched by financial services.

We are continuous product development with a focus on customer interests

Job Description

The TechOps Support Engineer will have an excellent understanding of systems administration, troubleshooting, issue prioritization, root cause analysis in problem-solving, and escalation in a variety of application environments. A successful candidate will demonstrate a technical aptitude, the ability to deal effectively with people in a wide variety of situations. A successful candidate will also be able to prioritize a multitude of concurrent issues and escalate with a customer obsession mindset and demonstrate a proven ability to operate in extremely high-pressure situations. You will provide first and second-tier technical support, contribute to enterprise cross-functional projects and interact with software developers, executives, vendors, and other support teams.

Essential Functions of a Technical Operations Engineer:

Resolve issues impacting client and play a key role in enhancing the client experience.

Coordinate input from Development, Business Analyst, and Operations teams to deliver a technical solution.

Partner with business functional team leaders and other key stakeholders to provide analytics and insights to enhance efficiencies, identify challenges, and quantify performance.

Provide and manage monitoring the system and provide communication to the stakeholder for an issue or outage.

Manage on-demand (ad hoc) data & report requests to support the evolving needs of the business.

Project and Program Management: Manage and/or participate in various projects and programs

Qualifications

Qualifications and Experience:

2+ years of experience providing technical support for software applications

Demonstrated ability performing a Technical Support role to effectively research and resolve complex technical problems, provide software support and testing, documentation, and technical training

Proficiency utilizing working with Databases and SQL

Working knowledge of programming languages (Python, Java, Go) a plus

Troubleshooting proficiency - ability to duplicate problems and define root causes using designs, code, or specifications

Familiar with Linux OS

Demonstrated experience finding an issue based on Logs data.

Working knowledge of monitoring platform (datadog,grafana,zabix, cacti) is a plus

Essential Qualities to be Successful:

Ability to easily adapt to and learn new technologies.

Perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines.

Perform multiple tasks simultaneously, including handling interruptions, and return to and complete tasks in a timely manner.

Analytical and detail-oriented with in-depth technical knowledge and problem-solving skills.

Innovative thinking and bias for action balanced with a strong customer and quality focus

An ability to think creatively and apply strong analytical and problem-solving skills, driving issues to resolution.

Strong attention to detail and excellent written and oral communication skills.