Technical Support Supervisor

PT Indofood Fortuna Makmur; Tangerang Selatan; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A leading FMCG manufacturing company in Tangerang Selatan is seeking a Technical Support Supervisor. This role is crucial for providing technical support and ensuring the smooth operation of manufacturing facilities. Candidates should have a bachelor's degree, a minimum of 2 years' experience in a similar role, and strong analytical, leadership, and communication skills. The position involves monitoring performance, tracking productivity initiatives, and improving equipment reliability. Willingness to travel is required.

Qualifications

• Minimum 2 years of experience as Technical Support Supervisor or in a related role.
• Good understanding of manufacturing processes, productivity, and inventory control.
• Experience in process improvement (Lean/Kaizen).

Responsibilities

• Monitor technical support performance and ensure timely issue resolution.
• Track and evaluate productivity initiatives across manufacturing operations.
• Reduce downtime and improve equipment reliability.

Skills

Leadership

Analytical skills

Problem-solving

Communication

Data analysis

Education

Bachelor’s degree in any major

Job description

We are seeking a highly skilled and experienced Technical Support Supervisor to join PT Indofood Fortuna Makmur. This role is responsible for providing technical support and operational oversight across our manufacturing facilities. Your technical expertise and leadership will play a key role in ensuring the reliability, efficiency, and smooth operation of critical systems and production processes.

Qualifications

• Bachelor’s degree in any major
• Minimum 2 years of experience as Technical Support Supervisor or in a related role
• Strong leadership, analytical, and problem‑solving skills
• Good understanding of manufacturing processes, productivity, and inventory control
• Experience in process improvement (Lean/Kaizen)
• Proficient in data analysis and reporting tools
• Effective communication and cross‑functional coordination skills
• Willing to travel frequently and open to placement in various locations
• Able to communicate in English for reporting purposes
• Willing to be placed in Cikokol, Tangerang

Responsibilities

• Monitor technical support performance and ensure timely issue resolution
• Track and evaluate productivity initiatives across manufacturing operations
• Reduce downtime and improve equipment reliability
• Manage spare parts inventory and ensure availability
• Implement controls to reduce waste and prevent stockouts
• Prepare reports on productivity, equipment, and production line performance

FMCG Manufacturing More than 10,000 employees

Over a number of decades PT Indofood Sukses Makmur Tbk has been progressively transformed to become a Total Food Solutions company with operations in all stages of food manufacturing from the production of raw materials and their processing through to consumer products in the market. Today, it is renowned as a well‑established company & a leading player in each category of business in which it operates. In its business operations, Indofood capitalizes on its resilient business model with 4 complementary Strategic Business Groups:

Consumer Branded Products (CBP). Indofood CBP is one of the leading packaged food producers in Indonesia, with a wide range of packaged food products. ICBP product brands are among the strongest brands with the most significant mind share in Indonesia for consumer food brands.

Bogasari, primarily a producer of wheat flour as well as pasta. Its business operations are supported by shipping and packaging units.

Agribusiness. The Group’s principal business activities range from research and development, seed breeding, oil palm cultivation and milling; as well as the production & marketing of branded cooking oils, margarine and shortening. In addition, the Group is also involved in the cultivation and processing of rubber and sugar cane as well as other crops.

Distribution, which boasts the most extensive distribution network in Indonesia, distributes the majority of Indofood’s and its subsidiaries’ consumer products as well as third‑party products.