Technical Support

Mekari; Daerah Istimewa Yogyakarta; Hybrid; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading SaaS company in Indonesia seeks a Customer Support Specialist to coordinate with teams and provide technical solutions to customers. Ideal candidates should possess a Bachelor's degree in Information Systems or Computer Science, with fresh graduates encouraged to apply. The role offers a competitive salary, premium health insurance, and a flexible hybrid work environment.

Benefits

Competitive salary + daily allowance

Premium private health insurance

Flexible working hours

Notebook Ownership Program

Allowance for sports activities

Qualifications

• Fresh graduates are welcome to apply.
• Knowledge in Tax will be a plus point.
• Familiar with Database & HR product will be a plus point.

Responsibilities

• Coordinate with Customer Support Team for customer complaints.
• Provide technical support and solutions to customers.
• Work with Product and Engineering Teams to resolve product issues.

Skills

Analytical skills

Problem-solving skills

Basic knowledge in HR Software

Proficient in English (written and spoken)

Education

Bachelor's Degree in Information System or Computer Science

Job description

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses. In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesia's software standard.

Responsibilities

• Coordinate with Customer Support Team and other commercial stakeholders by clarifying the customer’s complaint
• Provide technical support and win-win solution to customers for any issues that arise with the use of our products
• Coordinate with Product and Engineering Team to resolve product problems

Qualifications

• Candidate must possess at least a Bachelor's Degree Information System, Computer Science, or equivalent
• Fresh graduates are welcome to apply
• Have basic knowledge in HR Software and/or HR Information System
• Knowledge in Tax will be a plus point
• Familiar with Database & HR product will be a plus point
• Proficient in English (both written and spoken)
• Good analytical and problem-solving skills

What You Will Get

• Competitive salary + daily allowance.
• Premium private health insurance (outpatient, inpatient, maternity, dental).
• Early access to salary + flex installment (employee loan) via Mekari Flex.
• Allowance for sports activities and glasses/contact lenses.
• Flexible working hours with a hybrid work culture.
• Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.
• Notebook Ownership Program.
• Friendly and dynamic work environment.
• Opportunity to build impactful solutions with Indonesia's no. 1 SaaS company.

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.

Don't forget to check our Recruitment FAQ at bit.ly/RecruitmentFAQ-Mekari [ENG] or bit.ly/RekrutmenMekari-FAQ [INA] to find the answers to commonly-asked questions regarding our recruitment process.

We wish you the best. Hope to see you around soon!