Technical Service Specialist

Abbott; Indonesia; On-site; IDR 10.000.000 - 15.000.000; Full time

Job summary

A global healthcare leader in Indonesia is seeking a dedicated Technical Service Specialist to provide on-site technical support and maintenance for their products. The role involves diagnosing technical issues and ensuring customer satisfaction through effective communication and training. Candidates should have an associate degree in Electromedical Engineering, with a strong technical aptitude and prior field support experience. The position requires excellent customer service skills and a willingness to travel frequently.

Qualifications

• Associate degree with valid Registration Certificate required.
• Previous experience in technical service or field support role.
• Familiarity with medical devices or healthcare technology is preferred.

Responsibilities

• Perform installation, maintenance, and repair of technical equipment.
• Diagnose and resolve technical issues efficiently.
• Provide training and technical guidance to customers.

Skills

Technical aptitude

Customer service abilities

Hands-on troubleshooting skills

Education

Associate degree in Electromedical Engineering

Job description

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. We’re empowering smarter medical and economic decision‑making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

Primary Function / Job Summary

A dedicated and technically skilled Technical Service Specialist field‑based in customer service team. Responsible for providing on‑site technical support, maintenance, and troubleshooting for our products and solutions, ensuring optimal performance and customer satisfaction.

Major Responsibilities

• Perform installation, maintenance, and repair of technical equipment at customer sites.
• Diagnose and resolve technical issues efficiently and professionally.
• Provide training and technical guidance to customers on product usage and best practices.
• Document service activities, including reports, checklists, and feedback.
• Collaborate with internal teams to elevate and resolve complex technical problems.
• Ensure compliance with safety and quality standards during all service activities.

Job Requirements

Basic Qualification (Knowledge, Experience, Education)

• Associate degree in Electromedical Engineering (Electro Medic) with valid Registration Certificate (Surat Tanda Registrasi / STR)
• Previous experience in a technical service or field support role.
• Familiarity with medical devices or healthcare technology is a plus.
• Strong technical aptitude and hands‑on troubleshooting skills.
• Excellent communication and customer service abilities.
• Ability to work independently in the field and manage time effectively.
• Willingness to travel frequently to customer locations.

Competencies

• Teamwork
• Integrity
• Creativity
• Good communication
• Building relationship
• Tangibles
• Customer centricity or customer first

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.