Technical Manager

PT Printechnindo Raya Utama; Cikarang; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading industrial coding company in Indonesia is hiring an Area Technical Manager responsible for ensuring technical service excellence and managing a high-performing engineering team. The ideal candidate must have strong leadership and problem-solving skills and be fluent in English or Mandarin. Responsibilities include overseeing maintenance schedules, handling escalations, and supporting sales during product launches. This position offers an opportunity to lead a large team and travel within Indonesia.

Qualifications

• Fluent in English or Mandarin.
• Experience or in-depth understanding of manufacturing processes.
• Strong ability in analyzing and problem solving.
• Strong leadership skills, able to manage over 100 technicians.

Responsibilities

• Act as the highest technical authority in the area.
• Ensure preventive maintenance schedules are executed on time.
• Handle critical breakdown escalations and root cause analysis.
• Lead, coach, and evaluate Field Engineers & Senior Engineers.

Skills

Leadership

Problem solving

Manufacturing processes

Technical documentation

English proficiency

Job description

Area Technical Manager

Area Technical Manager is responsible for technical service excellence, uptime, and engineering capability across the assigned region. This role ensures industrial inkjet printers and related coding systems are installed, maintained, and supported to meet customer SLAs, productivity targets, and quality standards, while developing a high-performing engineering team.

Job Responsibilities

• Act as the highest technical authority in the area.
• Ensure preventive maintenance schedules are executed on time.
• Handle critical breakdown escalations and root cause analysis.
• Standardize service level and technical documentation.
• Lead, coach, and evaluate Field Engineers & Senior Engineers.
• Define skill matrices and training plans (mechanical, electrical, software).
• Conduct regular toolbox talks and technical refreshers.
• Enforce service discipline, documentation, and safety standards.
• Participate in customer audits, RCA meetings, and performance reviews.
• Support Sales & Applications during trials, demos, new product launches, and high-risk installations.
• Control service cost, overtime, and call-out efficiency.
• Prepare monthly area reports for management.

Qualifications

• Fluent in English or Mandarin.
• Experience or in-depth understanding of manufacturing processes and machine maintenance.
• Strong ability in analyzing and problem solving.
• Strong leadership skills, able to manage 100+ technicians.
• On hand and ready to lead by example.
• Willing to travel to other parts of Indonesia when needed.

About Printech

Printech was established in 1995. We are in the business of Industrial Coding and Marking (i.e. Ink Jet Printer, Laser Printer, Print and Apply, and Industrial Camera) and we are the licensed distributor of Markem Imaje.

Our Head Office is located in Kelapa Gading, North Jakarta and we have 18 branches across Indonesia to support our operations. Our company currently employs approximately 300 staff and we are seeking talented individuals to join us in expanding our business.

www.printech.co.id