Tech Support / IT Helpdesk (Magelang)

Profescipta; Kota Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A local IT company in Yogyakarta is looking for an IT Support Specialist to troubleshoot issues, provide user support, and maintain systems. Ideal candidates have a degree in IT or related fields and 1-2 years of experience. Strong communication and problem-solving skills are essential. The role is located in Magelang.

Qualifications

• Bachelor's degree in Information Technology or related field preferred but not mandatory.
• 1-2 years experience in IT Support role.
• Basic knowledge of computer hardware, software, and networking.

Responsibilities

• Troubleshoot hardware, software, and network issues.
• Provide technical support via phone, email, or in-person.
• Install and configure computer systems and software.

Skills

Problem-solving skills

Customer-focused attitude

Strong communication skills

Knowledge of networking fundamentals

Education

Bachelor's degree in Information Technology or Computer Science

Tools

Mikrotik

Windows Server

Active Directory

Proxmox

Storage server

Job description

Key Responsibilities

• Troubleshoot and resolve hardware, software, servers, storage and network issues.
• Provide first-level technical support to end-users via phone, email, or in-person.
• Install, configure, and update computer systems and software as needed.
• Assist with setting up new user accounts, workstations and servers
• Collaborate with the IT team to resolve technical issues.
• Assist in maintaining and managing IT inventory, including hardware and software.
• Support the IT team with additional projects and tasks as needed.
• Familiar with Mikrotik, Windows Server, Active Directory, Proxmox and storage server
• Familiar with warehouse.

Requirements

• Bachelors degree in Information Technology, Computer Science, or a related field (preferred but not mandatory).
• Experience 1-2 year as IT Support Role.
• Basic knowledge of computer hardware, software, and networking fundamentals.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills and a customer-focused attitude.
• Willingness to learn and adapt to new technologies.
• Willing to be placed in Magelang