Tech Support / IT Helpdesk (Magelang)

Profescipta; Kota Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A technology solutions company is looking for an IT Support specialist in Yogyakarta. You will troubleshoot hardware/software issues, provide technical support, and assist with new user setups. Ideal candidates have 1-2 years of experience, strong problem-solving abilities, and a willingness to learn. Located in Magelang, this role offers an opportunity to work with advanced technologies.

Qualifications

• 1-2 years of experience in IT support role.
• Strong attention to detail and problem-solving skills.
• Willingness to learn and adapt to new technologies.

Responsibilities

• Troubleshoot and resolve hardware and software issues.
• Provide first-level technical support to end-users.
• Install, configure, and update systems and software.
• Assist in maintaining IT inventory.

Skills

Technical support

Problem-solving

Communication skills

Computer hardware knowledge

Networking fundamentals

Education

Bachelor's degree in Information Technology or related field

Tools

Mikrotik

Windows Server

Active Directory

Proxmox

Job description

Key Responsibilities

• Troubleshoot and resolve hardware, software, servers, storage and network issues.
• Provide first-level technical support to end-users via phone, email, or in-person.
• Install, configure, and update computer systems and software as needed.
• Assist with setting up new user accounts, workstations and servers
• Collaborate with the IT team to resolve technical issues.
• Assist in maintaining and managing IT inventory, including hardware and software.
• Support the IT team with additional projects and tasks as needed.
• Familiar with Mikrotik, Windows Server, Active Directory, Proxmox and storage server
• Familiar with warehouse.
  
  

Requirements

• Bachelors degree in Information Technology, Computer Science, or a related field (preferred but not mandatory).
• Experience 1-2 year as IT Support Role.
• Basic knowledge of computer hardware, software, and networking fundamentals.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills and a customer-focused attitude.
• Willingness to learn and adapt to new technologies.
• Willing to be placed in Magelang