System Engineer

MiTech; Kota Bandung; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A local banking technology provider in Bandung is searching for a dedicated professional to manage ATM monitoring and support systems. Responsibilities include monitoring performance, handling alerts, and coordinating with teams for troubleshooting. The successful candidate will have experience with banking technology and strong communication skills, and will work onsite to ensure seamless operational support. Proficiency in English is necessary, along with a keen attention to detail.

Qualifications

• Experience with banking technology and ATM monitoring systems.
• Knowledge of TMS and similar platforms.
• Understanding of Windows Server, MS SQL Server or Oracle Database.

Responsibilities

• Monitor and ensure optimal performance of ATMs and banking devices.
• Analyze and handle alerts from ATM monitoring systems.
• Prepare incident reports and activity logs.

Skills

Experience with ATM monitoring systems or banking technology

Knowledge of TMS or similar platforms

Knowledge of ATM and CRM Machines

Understanding of Windows Server, MS SQL Server or Oracle Database

Basic understanding of networking basics such as IP, ports, and routing

Strong communication skills

Attention to detail

Able to speak English

Job description

Responsibilities

• Monitor and ensure the optimal performance of ATMs, CRMs, and related banking devices.
• Analyze and perform initial handling of alerts or incidents generated from ATM monitoring systems.
• Manage and provide basic troubleshooting for TMS or similar platforms.
• Review and interpret system logs to identify issues and explain system features to end users.
• Coordinate with related teams (network, database, vendors) to resolve incidents and fulfill user requests.
• Perform routine checks on Windows Server, MS SQL Server, or Oracle Database to support ATM system operations.
• Support maintenance, upgrades, and application deployments related to ATM/CRM machines.
• Prepare incident reports, daily activity logs, and improvement recommendations.
• Communicate effectively with users and provide clear status updates on issues or service requests.
• Work onsite as a dedicated resource to ensure smooth operational support for the client.

Minimum Qualifications

• Experience with ATM monitoring systems or banking technology
• Knowledge of TMS or similar platforms
• Knowledge of ATM and CRM Machines
• Understanding of Windows Server, MS SQL Server or Oracle Database
• Ability to read logs and explain system features to users
• Basic understanding of networking basics such as IP, ports, and routing
• Able to speak English
• Strong communication skills and attention to detail
• Ability to work on site as a dedicated resource
• Preferably domiciled in Bandung or willing to be placed in the Bandung (West Java)