Store Customer Service

PT Karya Jaya Sembilan Saudara (KJPerabot); Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A modern retail company in Jakarta Utara is seeking customer-oriented individuals for its Store Customer Service Team. Candidates should have a minimum of a diploma and at least 2 years of relevant experience, preferably in retail or hospitality. The role involves coordinating with store teams, maintaining service standards, and assisting customers. The company offers benefits including annual leave and growth opportunities within a dynamic organization, promoting a balanced work culture.

Benefits

Annual leave

Hari Raya bonus

Growth opportunities

Qualifications

• Minimum Diploma or equivalent; hospitality services preferred.
• At least 2 years of customer service experience, preferably in retail front‑liner roles.
• Ability to work shifts and on weekends or national holidays.

Responsibilities

• Coordinate with store teams regarding customer issues.
• Maintain excellent service standards in line with company SOP.
• Provide general customer assistance and support.

Skills

Strong communication skills

Customer-oriented attitude

Detail-oriented

Education

Diploma or equivalent

Job description

Overview

PT Karya Jaya Sembilan Saudara (KJ Perabot) is a modern retail company specializing in household furnishings. We are looking for friendly, communicative, and customer‑oriented individuals to join our Store Customer Service Team.

Responsibilities

• Coordinate with store teams regarding customer issues.
• Maintain excellent service standards in line with company SOP.
• Ensure proper delivery and packing of goods.
• Provide general customer assistance and support.
• Collaborate independently or in a team environment.

Qualifications

• Minimum Diploma or equivalent; hospitality services preferred.
• At least 2 years of customer service experience, preferably in retail front‑liner roles or hospitality industry.
• Strong communication skills and friendly demeanor.
• Professional appearance and polished demeanor.
• Ability to work shifts and on weekends/ national holidays.
• Detail‑oriented, quick, and responsible.

Benefits

• Annual leave and Hari Raya bonus.
• Growth opportunities within a dynamic organization.
• A balanced work culture.

Application Process

Applicants should answer the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Customer Service role?
• Do you have customer service experience?
• How much notice are you required to give your current employer?
• Are you available to work outside your usual hours when required (e.g., weekends, evenings, public holidays)?
• Which of the following languages are you fluent in?
• Are you willing to undergo a pre‑employment background check?

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