SPAREPART ADMIN

PT Newtech Machinery Indonesia; Jakarta Utara; On-site; IDR 400.266.000 - 600.401.000; Full time

Job summary

A machinery company in Indonesia is seeking a candidate to promote and sell parts, manage customer relationships, and ensure timely order processing. The role requires a Bachelor's degree in Business or Mechanical Engineering and at least two years of experience in parts administration or sales, particularly in the food processing machine industry. Strong communication skills are essential as the candidate will work closely with customers and cross-functional teams.

Qualifications

• Minimum of 2 years in parts admin or sales, preferably within the food processing machine industry.
• Familiarity with food machinery and parts is highly advantageous.
• Capable of understanding and meeting diverse customer needs.

Responsibilities

• Promote and sell parts to customers, ensuring they receive the right solutions for their equipment.
• Monitor stock levels, coordinate with the inventory team, and ensure timely availability of parts.
• Develop and maintain strong, trust‑based relationships with customers to encourage repeat business.
• Manage order entries and ensure accurate, timely processing of parts orders.

Skills

Communication skills

Interpersonal skills

Order management

Customer service

Education

Bachelor’s degree in Business or Mechanical Engineering

Job description

Responsibilities

• Promote and sell parts to customers, ensuring they receive the right solutions for their equipment.
• Address customer inquiries, provide parts recommendations, and assist with identifying specific parts requirements.
• Monitor stock levels, coordinate with the inventory team, and ensure timely availability of parts.
• Develop and maintain strong, trust‑based relationships with customers to encourage repeat business.
• Manage order entries and ensure accurate, timely processing of parts orders.
• Stay updated on product knowledge, market demands, and competitor offerings to better serve customers.
• Work closely with the Service and Sales departments to provide comprehensive support and ensure customer needs are fully met.
• Ordering of parts with respective vendor.

Qualifications

• Bachelor’s degree in Business, Mechanical Engineering, or related fields.
• Minimum of 2 years in parts admin or sales, preferably within the food processing machine industry.
• Familiarity with food machinery and parts is highly advantageous.
• Strong communication and interpersonal skills, with a commitment to providing exceptional customer service.
• Ability to manage orders accurately and maintain organized records.
• Capable of understanding and meeting diverse customer needs with appropriate parts solutions.
• Works well with cross‑functional teams to provide a seamless experience for customers.

Company Overview

Newtech Machinery Pte Ltd (Newtech) was founded in 2006. We supply a wide range of food processing machines, packaging BestMixer systems, cleaning systems, and food ingredients for various food production sectors in Singapore, Indonesia and Malaysia markets.

Serving a broad spectrum of clients – poultry/meat/seafood/cheese processing, further processed meat, bakery, snacks, and sauces/pastes.

We work side‑by‑side with our clients to ensure our products positively enhance the overall quality and value of food. Over the years, we have successfully built lasting relationships with our clients, enabled by our high‑quality products and our commitment to attentive service.

Wholesale Business of 11‑50 employees.