Solutions Engineer

Alpaca; Remote; IDR 1.184.633.000 - 1.692.334.000; Full time

Job summary

A rapidly growing fintech company based in Indonesia seeks a Solutions Engineer to act as a technical expert, interfacing with enterprise customers globally. The role includes supporting product integrations from conception to launch and collaborating with several internal teams. Ideal candidates should have enterprise-level experience, strong communication skills, and an interest in financial markets. This position offers competitive salary and benefits as part of a diverse workforce.

Benefits

Competitive Salary & Stock Options

New Hire Home-Office Setup: One-time USD $500

Monthly Stipend: USD $150 per month

Qualifications

• Experience with API integrations for enterprise-level projects.
• Strong verbal and written communication skills for English-speaking clients.
• Attention to detail to provide high-quality output.

Responsibilities

• Drive product discovery and formulate product MVP.
• Support integration projects as a primary technical resource.
• Communicate feature requests or bugs to product and engineering teams.

Skills

Enterprise-level business project experience

Strong communication skills

Problem-solving ability

Technical troubleshooting skills

Interest in FinTech

Tools

Postgres

JIRA

Postman

git

Job description

Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Our recent Series C funding round brought our total investment to over $170 million, fueling our ambitious vision.

Among our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totaling over 6 million brokerage accounts.

Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We’re deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.

Alpaca is proudly backed by top-tier global investors, including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Unbound, SBI Group, Derayah Financial, Elefund, and Y Combinator.

Our Team Members:

We’re a dynamic team of 230+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond! We’re searching for passionate individuals eager to contribute to Alpaca’s rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.

Your Role:

The Solutions Engineer will operate as the technical expert, interfacing with our enterprise customers around the world to help scope and support product integrations from conception to launch, in the following ways:

• Sales process: Driving product discovery to help formulate a product MVP, as well as providing product demonstrations.
• Onboarding Integration: Supporting the integration project as the primary technical resource.
• Post Integration: Providing any additional solutioning a partner needs, such as implementing a new feature.

Internally, the Solutions Engineer will be a key partner to many teams, which include but are not limited to Product, Engineering, Brokerage Operations, Sales, and Customer Success. Simply put, the technology consultant is the voice of the customer internally at Alpaca.

As a technical resource in a highly collaborative role, the ideal candidate will demonstrate a strong solution orientation, as well as being an excellent communicator, troubleshooter, project manager, and team player.

Things You Get To Do:

• Establish yourself as a subject matter expert of Alpaca’s API and collaborate with fintechs around the world.
• Stay updated on internal product development timelines and work closely with the product team to test and roll out new features to partners.
• Ensure feature requests or bugs reported by partners are communicated to the product and engineering teams and properly prioritized.
• Support the sales and success team with technical advice and actively drive the technology evaluation stage of our prospective and current enterprise customers.
• Attend weekly partners meetings for integrations alongside the project managers and asynchronously answer questions related to the product offering and provide solutions to unblock the partners.
• Create internal and external resources that can be leveraged by both partners and internal teams.

Who You Are (Must-Haves):

• Enterprise-level business project experience with strong process, analysis, design, and documentation skills. Prior experience in a consulting role is a plus.
• Strong interpersonal skills with superior verbal and written communication skills for English-speaking clients to drive clarity on goals, set expectations, and collect feedback.
• Demonstrated problem-solving ability and attention to detail to deliver high-quality output while meeting deadlines.
• Strong tech background:
• RDBMS experience (we use Postgres). Familiarity with Metabase is a plus.
• Experience with modern APIs (REST, WebSockets, Server Sent Events).
• Experience with enterprise software implementations.
li>Strong technical troubleshooting skills. Experience with issue management (JIRA) and API logging tools.
• Familiarity with Postman and curl requests.
• Flexibility to work with customers around the world.
• Familiarity and interest in FinTech, financial markets, and investing applications. FinTech work experience is a plus, especially with a broker-dealer business.
• Startup mindset.

Who You Might Be (Nice-to-Haves):

• Sales and customer success background leading the customer’s experience through pre-sales and post-sales. Sales training / enablement experience is a plus.
• Programming experience (we use Golang).
• Experience with version control (we use git).
• Experience with FIX protocol is a plus.
• Familiarity with Readme, OpenAPI yaml specification and documentation best practices.

How We Take Care of You:

• Competitive Salary & Stock Options
• New Hire Home-Office Setup: One-time USD $500
• Monthly Stipend: USD $150 per month via a Brex Card

Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

As set forth in Alpaca ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.