Senior Travel Ticketing Specialist — Amadeus/Galileo Expert

PT Satguru Travel And Tours; Jakarta Utara; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A global travel management company is seeking a travel consultant in Jakarta Utara, Indonesia. The role involves assisting customers with their travel needs, handling end-to-end ticketing, and managing reservations for hotels and trains. The ideal candidate will operate GDS systems like Amadeus or Galileo and provide exceptional customer service. This position requires strong problem-solving skills to address various travel-related issues and ensure a smooth booking experience.

Responsibilities

• Assist customers with their complete travel requirements in a professional and service-oriented manner.
• Handle end-to-end ticketing processes for both domestic and international travel.
• Operate GDS systems (Amadeus / Galileo) for reservations.
• Manage hotel and train reservations.
• Provide solutions for customer cases including rescheduling and visa-related inquiries.
• Ensure timely and customer-focused support throughout the booking process.

Job description

A global travel management company is seeking a travel consultant in Jakarta Utara, Indonesia. The role involves assisting customers with their travel needs, handling end-to-end ticketing, and managing reservations for hotels and trains. The ideal candidate will operate GDS systems like Amadeus or Galileo and provide exceptional customer service. This position requires strong problem-solving skills to address various travel-related issues and ensure a smooth booking experience.