Senior Solution Engineer - Based in Saudi Arabia

BMC Software, Inc.; Emea; Hybrid; IDR 998.668.000 - 1.498.003.000; Full time

Job summary

A leading software solutions company is seeking a Senior Solution Engineer to join their team in Indonesia. The successful candidate will provide technical assistance throughout the sales cycle, deliver customized presentations, and identify innovative solutions. Required skills include Helix ITSM experience and fluency in Arabic and English. This role offers the opportunity to collaborate with prestigious enterprise clients in a dynamic environment.

Benefits

Culturally diverse work environment

Community involvement opportunities

Career growth support

Qualifications

• Experience with Helix AI Service Management is highly advantageous.
• Fluent in Arabic and English.
• Willing to travel for short durations.

Responsibilities

• Provide technical assistance throughout the sales cycle.
• Deliver and customize technical presentations.
• Identify and develop innovative solutions.

Skills

Ability to communicate technical and business information

Technically savvy in Digital Service Operations Management

Hands-On experience in Helix ITSM

Understanding of GenAI/LLM technologies

Strong problem solving and analytical ability

Tools

Helix ITSM

REST APIs

JSON

Job description

Overview

Due to Saudization guidelines, businesses in Saudi arerequired to meet specific quotas of Saudi employees. We are also prioritizingand looking forward to adding great Saudi talents to our team!

Looking for details about our benefits? You can learn more about them by clicking HERE

Description and Requirements

"At BMC trust is not just a word - it's a way of life!"

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation!

The BMC Helix platform offers a combination of Service Management & Operations Management into a single, automated platform built on modern technology leveraging micro-services, cognitive AI and ML, containers and cloud. Our goal is to help deliver services faster, accelerate time-to-market, and lower cost and risk across your customer's organizations. Therefore we are relevant and why analysts keep putting BMC Helix solutions in the lead of their quadrants and competitive analysis.

Join us as a Senior Solution Engineer on our highly successful and geographically disperse Presales team. We are seeking a Senior Solution Engineer to work closely with our sales team and enterprise customers to determine how we can best serve their unique needs through creating awareness of our solutions. This is a highly visible role working with some of our most successful sales teams, supporting prestigious enterprise clients and new logo accounts.

Here is how, through this exciting role, you will contribute to BMC's and your own success:

1. Provide technical assistance throughout a world-class sales cycle to drive opportunities.
2. Delivers and customizes technical presentations on BMC Helix Solutions.
3. Explains the value to customers, with associated use cases, required capabilities, and differentiation.
4. Actively participates in sales calls to help manage technical requirements and simplify the needs and actions
5. Identifies and develops innovative solutions to meet customer requirements.
6. Focuses on large or complex sales opportunities with complex customer needs.
7. Writes Proof of Value success criteria for a clients solution validation. Stands up the appropriate environment (OnPrem or SaaS) and manages the process to ensure success, communicating progress both to the customer and to the sales account management team.
8. Provides demonstrations and presentations for BMC Helix Webinars and Tradeshows/Marketing Events.
9. Reviews RFP requirements from customers with sales and clients to establish the right solution and be consultative on whether to bid.
10. Be a customer advocate and drive the conversations with Partner and customer
11. Be passionate about BMC Helix Solutions and value selling

To ensure you’re set up for success, you will bring the following skillset and experience:

• Ability to communicate technical and business information to a varied audience (technical and non-technical customers).
• Technically savvy and bias towards Digital Service Operations Management, Helix ITSM, Helix Digital Workplace, Helix Business workflows
• Passionate about new technologies specially in IT Service Management
• Hands-On exepreince in Helix ITSM is a must
• Experience working on or Helix AI Service Management and/or AI Operations Management solutions or any of our competitors’ products in this space is highly advantageous
• Strong Helix ITSM skills in developing workflows and Integration is a must
• Understanding of GenAI/LLM technologies, especially in applied use cases (e.g., retrieval-augmented generation, prompt engineering)
• Awareness and possible experience in AI, GenAI and Machine Learning
• Solid skills in basic API and development technologies like REST APIs, JSON and others
• Understanding of leading cloud provider technologies (AWS, Azure, Google Cloud) is highly advantageous
• You have a value based consultative approach, in which you can adopt and articulate the value of our solution to address the customer’s challenges.
• Ability to develop a broad awareness of the client's technical architecture and emerging technologies with enough knowledge to determine what is and is not possible.
• Analyze customer needs through research and troubleshooting followed with recommending a solution.
• Excellent interpersonal relationship building skills.
• Strong problem solving and analytical ability.
• Substantial experience working in an enterprise-type software consulting, implementation, support or training experience a major plus.
• Language: Covering the Middle-East region – Arabic(Fluent/Native) and English(Fluent) are a must have.
• Willing to travel for short duration within KSA (1-3 days) and Abroad (upto a week)
• Should be living in KSA, Riyadh

Our commitment to you!

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

We use AI technology to support parts of our recruitment process, but people—not algorithms—make all final hiring decisions. AI may assist with tasks like scheduling, screening for role alignment, or helping us manage large volumes of applications more efficiently. However, candidates are reviewed by a member of our recruitment team, and interviews and hiring decisions are always made by people. We’re committed to ensuring that technology enhances fairness, efficiency, and the candidate experience—never replaces genuine human judgment.