Senior Operations Manager, Payroll Solutions

Jobgether; Remote; IDR 300.000.000 - 400.000.000; Full time

Job summary

A staffing solution provider is seeking a Senior Operations Manager for Payroll Solutions in EMEA. The role involves managing operational processes for payroll and customer success teams, with a focus on compliance and efficiency improvements. Candidates should have over 8 years of experience in operations management, strong analytical skills, and effective team leadership capabilities. This position offers competitive compensation, benefits, and flexible remote work options.

Benefits

Competitive compensation

Stock grant opportunities

Flexible remote work options

Opportunities for professional development

Inclusive work environment

Qualifications

• 8+ years of experience in operations management, preferably in fast-paced tech or fintech.
• Proven ability to lead and mentor small to mid-sized teams.
• Strong analytical and problem-solving skills.

Responsibilities

• Manage and optimize day-to-day operational workflows for payroll and customer success.
• Identify and implement efficiency improvements through automation.
• Partner with cross-functional teams to enhance tools and processes.

Skills

Operations management

Analytical skills

Team leadership

Process automation

Communication skills

Tools

SQL

Job description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Operations Manager, Payroll Solutions in EMEA.

In this role, you will lead and optimize operational processes for payroll and customer success teams across the EMEA region, ensuring efficiency, compliance, and scalability. You will manage day-to-day workflows, drive automation initiatives, and collaborate with cross-functional teams to streamline tools and processes. By monitoring key performance metrics, identifying gaps, and implementing continuous improvements, you will enhance both internal operations and customer experiences. This position offers the opportunity to contribute to strategic initiatives, support product and market launches, and influence operational policies across a rapidly growing, fast‑paced environment. The role requires a solutions‑oriented mindset, strong analytical skills, and the ability to lead and mentor teams while maintaining high standards of operational excellence. You will have autonomy to shape processes and drive measurable impact in a remote‑first, collaborative setting.

Accountabilities:

• Manage and optimize day‑to‑day operational workflows for payroll and customer success functions.
• Identify areas for efficiency improvements and implement automation to reduce manual tasks and errors.
• Partner with cross‑functional teams to enhance tools, processes, and systems for internal teams and customers.
• Ensure compliance with operational controls, risk management, and regulatory requirements.
• Monitor and report operational performance metrics, escalating gaps and risks to leadership.
• Lead initiatives to improve customer‑focused processes, turnaround times, and resolution quality.
• Support operational readiness for new products, services, and market launches.
• Execute strategic operational projects and initiatives in collaboration with senior leadership.

Requirements:

• 8+ years of experience in operations management, preferably in fast‑paced tech, fintech, or start‑up environments.
• Proven ability to lead, mentor, and manage small to mid‑sized teams effectively.
• Strong analytical and problem‑solving skills with attention to detail and a solutions‑oriented mindset.
• Experience tracking KPIs, analyzing performance data, and implementing operational improvements (SQL familiarity a plus).
• Exposure to process automation, operational tooling, and systems optimization.
• Background in fintech, consulting, banking, or high‑growth start‑ups preferred.
• Collaborative team player with high energy, initiative, and bias for action.
• Excellent communication skills and ability to work effectively in remote and cross‑cultural environments.

Benefits:

• Competitive compensation with scalable benefits and rewards programs.
• Stock grant opportunities dependent on role, location, and employment status.
• Flexible remote work options, including optional access to co‑working spaces.
• Opportunities to drive operational excellence and contribute to organizational growth.
• Inclusive, diverse, and supportive work environment that values professional development and continuous learning.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice:

By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre‑contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.