Senior Account Manager, FSI

Korn Ferry; Indonesia; On-site; IDR 1.500.000.000 - 2.000.000.000; Full time

Job summary

A global enterprise software solutions leader is seeking a proactive Senior Key Account Manager (FSI) in Indonesia. This role involves managing strategic relationships with key banking and financial service clients by serving as a trusted advisor. Candidates should have 10-15 years in enterprise account management, a strong network within the financial sector, and knowledge of banking operations. The position offers a unique opportunity to drive growth and digital transformation through tailored software solutions.

Qualifications

• 10-15 years in enterprise account management or client success, preferably in enterprise software or fintech.
• Rich network within the banking and financial services sector.
• In-depth knowledge of banking operations and digital transformation journeys.
• Exceptional communication, negotiation, and interpersonal skills.

Responsibilities

• Serve as the primary client liaison for assigned FSI accounts.
• Develop deep insight into clients’ strategic goals and operational challenges.
• Create and execute strategic account plans to boost adoption and revenue.
• Identify cross-sell and upsell possibilities across the offerings.
• Lead negotiations related to renewals, contracts, and pricing.
• Coordinate cross-functionally to ensure client success.
• Monitor performance metrics to ensure commitments are met.
• Stay informed on banking industry trends and competitive moves.
• Channel client feedback to refine offerings.

Skills

Client relationship management

Strategic planning

Negotiation skills

Industry knowledge

Job description

Our client is a global enterprise software solutions leader focused on the financial services industry. With origins as a core banking technology pioneer, they have expanded their capabilities to include lending, wealth management, and comprehensive digital financial services worldwide.

They are looking for a proactive and client-focused Senior Key Account Manager (FSI) with C-Level relationship to manage and grow strategic relationships with their top-tier banking and financial services clients. As a Key Account Manager (FSI), you will steward and expand strategic relationships with our top-tier banking and financial services clients. This is an opportunity to act as a trusted advisor, driving growth and digital transformation through tailored software solutions.

For this role, candidates must come from top tier enterprise technology companies specializing in the financial services sector.

Key Responsibilities

• Serve as the primary client liaison for assigned FSI accounts, cultivating trusted advisor relationships to senior leadership of banks.
• Develop deep insight into clients’ strategic goals, operational challenges, and technology needs.
• Create and execute strategic account plans to boost adoption, retention, and revenue.
• Identify cross-sell and upsell possibilities across the company’s suite of offerings.
• Lead negotiations related to renewals, contracts, and pricing.
• Coordinate cross-functionally (sales, product, support, delivery) to ensure client success and timely delivery.
• Monitor performance metrics, ensuring that service commitments are met and exceeded.
• Stay informed on banking industry trends, regulatory developments, and competitive moves.
• Channel client feedback and market insights to product, marketing, and leadership teams to refine offerings.

Ideal Qualifications

• 10- 15 years in enterprise account management or client success, preferably in enterprise software or fintech.
• A rich network within the banking and financial services sector.
• In‑depth knowledge of banking operations and digital transformation journeys.
• Exceptional communication, negotiation, and interpersonal skills.