Reservation Agent | AYANA Midplaza, JAKARTA

AYANA Hospitality; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A prestigious hotel chain in Jakarta is seeking a professional Reservations Agent to manage guest reservations and provide exceptional service. The ideal candidate will have a Bachelor's degree in Hospitality Management and experience in a similar role. Strong communication skills and attention to detail are essential. Join a supportive team in a positive working environment.

Benefits

Positive Working Environment

Supportive Team Work

Qualifications

• Bachelor's degree in Hospitality Management or a related field is preferred.
• Previous experience in a reservations or front office role within the hospitality industry is an advantage.
• Proficient in English, with excellent verbal and written communication skills.

Responsibilities

• Manage reservations through various communication channels.
• Input and maintain reservation details in the property management system.
• Facilitate payment processes and assist with documentation.

Skills

Attention to detail

Organizational skills

Customer-oriented approach

Communication skills (English)

Education

Bachelor's degree in Hospitality Management

Tools

Hotel management software (Opera)

Job description

AYANA Midplaza, Jakarta, is seeking a professional and detail-oriented Reservations Agent to join our esteemed team. The successful candidate will be responsible for managing all aspects of guest reservations, ensuring accuracy and efficiency in the reservation process. This role involves handling inquiries via multiple channels, updating booking details in the property management system, and providing exemplary guest service.

Key Responsibilities

• Manage reservations through various communication channels, including phone calls, emails, and online travel agency extranets.
• Input and maintain reservation details in the property management system (PMS), ensuring accuracy in room availability, rates, and guest preferences.
• Facilitate payment processes, assist with documentation, and generate reports related to bookings, cancellations, and no-shows.
• Coordinate guest transportation and transfer services, ensuring all logistics are confirmed and communicated to relevant parties.
• Engage with guests to promote hotel services and amenities, providing knowledgeable recommendations to enhance their stay.

Requirements

• Bachelor's degree in Hospitality Management or a related field is preferred.
• Previous experience in a reservations or front office role within the hospitality industry is an advantage.
• Proficient in English, with excellent verbal and written communication skills.
• Skilled in using computer systems and hotel management software (experience with Opera is desirable).
• High attention to detail, strong organizational skills, and a customer-oriented approach.

Benefits

• Positive Working Environment
• Supportive Team Work