Remote Service Experience Lead

Medium; Remote; IDR 676.933.000 - 1.015.401.000; Full time

Job summary

A remote service management company is seeking a Service Experience Advocate. The role involves managing the lifecycle of service files and ensuring exceptional customer satisfaction. Responsibilities include coordinating project efforts and maintaining communication with stakeholders. Required qualifications include a Bachelor's degree and 5 years of service management experience. The company offers a flexible remote working environment and opportunities for personal growth.

Benefits

Flexible remote working environment

Health and wellness benefits

Competitive salary and performance-based incentives

Qualifications

• Minimum of 5 years' experience in service management.
• Mastery of service lines and lifecycle processes.
• High emotional intelligence and stakeholder management skills.

Responsibilities

• Serve as the main point of contact for policyholders, contractors, and partners.
• Monitor SLAs and proactively intervene to prevent delays.
• Deliver exceptional customer experience through empathy and clarity.

Skills

Service management

Project management

Emotional intelligence

Customer service

Analytical skills

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

A remote service management company is seeking a Service Experience Advocate. The role involves managing the lifecycle of service files and ensuring exceptional customer satisfaction. Responsibilities include coordinating project efforts and maintaining communication with stakeholders. Required qualifications include a Bachelor's degree and 5 years of service management experience. The company offers a flexible remote working environment and opportunities for personal growth.