Remote Developer Support Engineer (SQL/Postgres)

Supabase; Remote; IDR 100.000.000 - 200.000.000; Full time

Job summary

A backend development platform is seeking Support Engineers to provide developer support and guidance. You'll respond to support cases, triage requests, and collaborate with cross-functional teams. The ideal candidate has 3+ years in customer support, proficiency in SQL, and excellent communication skills. This is a full-time remote role, offering competitive benefits including health insurance and a tech allowance.

Benefits

Fully remote work

Equity ownership (ESOP)

Tech allowance

Health benefits

Annual off-sites

Flexible work

Professional development allowance

Qualifications

• 3+ years of experience providing developer support to technical customers.
• Comfortable with complex SQL queries.
• Ability to work on Linux/Unix operating systems.
• Familiar with GitHub Issues and Discussions.

Responsibilities

• Provide timely responses to all support cases.
• Triage support cases and direct users to resources.
• Monitor feedback channels like GitHub Issues.
• Identify internal tooling needs for support efficiency.

Skills

Customer support

SQL proficiency

Excellent communication skills

Linux/Unix knowledge

Experience with GitHub Issues

Familiarity with JavaScript frameworks

Education

Degree in Computer Science

Job description

A backend development platform is seeking Support Engineers to provide developer support and guidance. You'll respond to support cases, triage requests, and collaborate with cross-functional teams. The ideal candidate has 3+ years in customer support, proficiency in SQL, and excellent communication skills. This is a full-time remote role, offering competitive benefits including health insurance and a tech allowance.