Regional Field Collection Manager - Sulawesi

Indodana; Makassar; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A financial services company in Makassar is seeking a Collection Operation Manager to oversee the collection processes, ensuring legality and efficiency. The ideal candidate will have a Bachelor's degree and at least 3 years of experience in a similar role. Responsibilities include managing collections, collaborating with various departments, and enhancing customer satisfaction. Strong communication and organizational skills are essential for this role.

Qualifications

• At least 3 years of experience as a Collection Operation Manager or equivalent.
• Proven leadership ability and organizational skill.
• Experience managing consumer lending products is preferred.

Responsibilities

• Manage and oversee Collection Operations of the company.
• Collaborate with other functions to enhance efficiency and productivity.
• Review operational budgets and manage customer support processes.

Skills

Persistence and endurance

Self-management

Multi-tasking

Data analysis

Communication skills

People management

Decision making

Education

Bachelor's Degree from Reputable University

Job description

Job Description

• Manage and responsible for the Collection Operations of the company
• Liaise with Superior (Collection Head) as well as other top management
• Ensure that the company runs with legality and conformity to established regulations
• Review regularly the efficiency of collection process, policies and people through data driven analysis, and apply improvements
• Collaborate with various functions (Product, HR, Finance, Sales, Collection Support, Anti Fraud and Business Intelligence) to boost efficiency and productivity
• Review and adjust operational budgets to balance between cost vs credit loss (as well as company profitability)
• Manage customer support processes and manage them to enhance customer satisfaction
• Responsible for staffing, resource allocation, KPI & Target setting and measurements. Ensure capacity of credit operation is planned well to meet the growth target of the company.

Qualifications

• Hold Bachelor Degree (S1) from Reputable University
• Have great persistence and endurance to meet operation target,
• Highly self-managed & motivated person, able to perfectly multi-task, have a high standard and excited to work in a collaborative environment
• At least 3 years proven experience as Collection Operation Manager or equivalent position.
• At least 3 years proven excellent organizational and leadership ability
• Outstanding communication & people management skill.
• Sound knowledge of data analysis and performance/ operations metrics.
• Preferably have experience in managing consumer lending products (e.g. Credit Card, KTA, Motorcycle Loan, Consumer Durables Loan) or have experience in Multi Finance Company.
• Excellent ability to make decisions, take actions, and make things happen.