Quality Excellence Senior Associate

Astro Technologies Indonesia; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading cold storage company in Jakarta Utara is seeking an experienced professional for supply chain management of frozen products. The ideal candidate will have over 3 years of hands-on experience in managing frozen inventory processes, including defining KPIs, optimizing operations, and leading cross-functional teams. Key responsibilities include ensuring quality in the supply chain and implementing innovative technologies. This role is crucial for enhancing customer satisfaction and efficiency in frozen goods delivery.

Qualifications

• Minimum 3 years of hands-on experience managing the supply chain for frozen products in a fast-paced environment.
• Familiarity with industry benchmarks and best practices for frozen supply chain management.
• Proven ability to lead and motivate a team.

Responsibilities

• Define and monitor key performance indicators for frozen inventory handling and delivery.
• Design and monitor end-to-end improvements in frozen storage and delivery processes.
• Collaborate with teams to streamline the handling, storage, and delivery of frozen goods.

Skills

Collaboration Skills

Process Expertise

Technology Proficiency

Job description

Job Description

Define & Monitor Frozen KPIs: Establish key performance indicators specifically for fresh and frozen inventory handling, temperature control, spoilage rates, and fulfillment times. Ensure these align with broader management goals and customer expectations for quality and speed.

Frozen Process Optimization: Design and monitor end-to-end improvements in frozen storage, picking, and delivery processes, focusing on minimizing waste, maintaining quality, and improving efficiency across the supply chain.

Project Management: Identify improvement opportunities, plan properly, execute projects, and collaborate with stakeholders to ensure project delivery.

Technology Integration: Incorporate innovative tech solutions, such as temperature-monitoring IoT devices, to automate quality checks and enable real-time tracking of fresh and frozen inventory.

Customer-Centric Frozen Improvements: Ensure that any process improvements related to fresh & frozen operations directly improve customer value, such as fresher deliveries, quicker fulfillment, and reduced stock outs.

Coordination with Vertical Operations: Collaborate with procurement, warehouse, and fulfillment teams to streamline handling, storage, and delivery of frozen goods.

Regularly review and refine SOPs specific to cold storage, picking, and dispatch.

Training in Frozen Best Practices: Provide specialized training to teams handling fresh and frozen items on temperature sensitivity, FIFO (First In, First Out) stock rotation, and compliance with food safety regulations.

Team Performance Metrics: Set performance goals for the frozen fulfillment team, focusing on maintaining product quality and minimizing spoilage or damage, and regularly assess team performance based on these metrics.

Requirements

Benchmark Knowledge: Familiarity with industry benchmarks and best practices for frozen supply chain management.

Collaboration Skills: Strong interpersonal skills and ability to collaborate effectively with cross-functional teams.

Proven Experience: Minimum 3 years of hands‑on experience managing the supply chain for frozen products in a fast‑paced environment.

Process Expertise: Demonstrated ability to analyse, optimise, and improve processes related to fresh and frozen inventory handling, storage, and delivery.

Continuous Improvement Mindset: Proven track record of identifying and implementing continuous improvements to enhance quality, efficiency, and customer satisfaction.

Quick‑Commerce Experience: Prior experience in the quick‑commerce industry is a plus.

Team Leadership: Proven ability to lead and motivate a team.

Technology Proficiency: Familiarity with technology tools and systems used in supply chain management, such as temperature monitoring devices and inventory management software.