Quality Assurance Team Lead - Desk Collection [Jogja Office]

SAMIR; Daerah Istimewa Yogyakarta; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading quality assurance company located in Daerah Istimewa Yogyakarta is seeking a Quality Assurance Leader to ensure compliance with quality standards. Responsibilities include conducting quality checks, coaching staff, and collaborating to improve processes. Ideal candidates will have a Bachelor's degree and relevant experience. Join a collaborative environment where you can make a significant impact.

Qualifications

• Minimum of 2-3 years of experience in desk collection team leader or 1-2 years in quality assurance team leader.
• Familiarity with quality assurance processes and procedures.
• Understand applicable standard regulations (AFPI-OJK).

Responsibilities

• Conduct regular quality checks on the work of Desk Collections departments.
• Provide feedback and coaching to department staff.
• Develop and implement quality assurance processes with the Quality Assurance Manager.

Skills

Strong analytical and problem-solving skills

Excellent communication and interpersonal skills

Ability to work independently and as part of a team

Education

Bachelor's degree in a related field

Tools

Microsoft Excel

Job description

Primary Job Role

The Quality Assurance Leader is responsible for ensuring that all departments within the company adhere to established quality standards and procedures. This includes conducting regular quality checks on the work of the Desk Collections departments, as well as providing feedback and coaching as needed. The Quality Assurance Leader will work closely with the Quality Assurance Manager to develop and implement quality assurance processes and procedures, and will collaborate with department leaders to identify areas for improvement.

Job Description

1. Conduct regular quality checks on the work of the Desk Collections departments.
2. Provide feedback and coaching to department staff to improve quality standards.
3. Work with department leaders to identify areas for improvement and develop plans to address them.
4. Develop and implement quality assurance processes and procedures in collaboration with the Quality Assurance Manager.
5. Monitor and report quality metrics to senior management.

Job Qualifications

1. Bachelor's degree in a related field.
2. Minimum of 2-3 years of experience in desk collection team leader or 1-2 years of experience in quality assurance team leader or a related field.
3. Strong analytical and problem‑solving skills.
4. Excellent communication and interpersonal skills.
5. Ability to work independently and as part of a team.
6. Familiarity with quality assurance processes and procedures.
7. Understand applicable standard regulations (AFPI‑OJK).
8. Have the ability to use Microsoft Excel or other applications related to QA tools.

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We want YOU to make an impact! 🌟