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Payment Operations Specialist

StraitsX

Kota Yogyakarta

On-site

IDR 100.000.000 - 200.000.000

Full time

20 days ago

Job summary

A leading fintech company seeks a Payment Operations Specialist to manage payment processes and resolve transaction issues. Candidates should have a strong operational mindset, experience with payment systems, and excellent communication skills in English and Bahasa Indonesia. This role offers the opportunity to thrive in a fast-paced environment and contribute to financial excellence.

Qualifications

  • Experience in payment operations required.
  • Familiarity with payment gateways and bank APIs.
  • Ability to work under pressure and meet tight deadlines.

Responsibilities

  • Oversee end-to-end payment processing and troubleshoot transaction discrepancies.
  • Reconcile transactions and monitor payment flows for accuracy.
  • Coordinate with banks and merchants to resolve payment issues.

Skills

Analytical skills
Attention to detail
Communication skills

Education

1+ years of experience in payment operations

Tools

Payment gateways
Bank APIs

Job description

About The Role

The Payment Operations Specialist will oversee end-to-end payment processing, troubleshoot transaction discrepancies, and coordinate with banks, merchants, and internal stakeholders to ensure smooth operations. This role requires meticulous attention to detail, proactive problem-solving skills, and the ability to thrive in a fast-paced fintech environment. The ideal candidate will have experience in payment systems, a strong operational mindset, and a commitment to excellence in financial transactions.

What You Will Do

  • Process deposit/withdrawal unblocking, cancellations, refunds, and settlements.
  • Reconcile transactions and monitor payment flows to ensure accuracy.
  • Coordinate with bank partners and merchants to resolve payment issues.
  • Collaborate with Product Managers and Engineers to troubleshoot system/dashboard issues.
  • Monitor transactional anomalies and escalate discrepancies promptly.
  • Maintain detailed records and reports to comply with regulatory requirements

What We Are Looking For

  • 1+ years of experience in payment operations, fintech, or a related field.
  • Familiarity with payment gateways, bank APIs, and transaction lifecycle management.
  • Strong analytical skills with a keen eye for detail.
  • Ability to work under pressure and meet tight deadlines.
  • Team player with excellent communication skills in both English and Bahasa Indonesia (written and verbal).
  • Experience in a startup/fintech environment.
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