Payment Operations Specialist

StraitsX; Kota Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A fintech company in Yogyakarta is seeking a Payment Operations Specialist to oversee end-to-end payment processing and collaborate with banks and merchants. The ideal candidate has over 1 year of experience in payment operations, strong analytical skills, and excellent communication skills in both English and Bahasa Indonesia. This position offers a fast-paced work environment with an emphasis on detail and problem-solving skills.

Qualifications

• 1+ years of experience in payment operations, fintech, or a related field.
• Familiarity with payment gateways and transaction lifecycle management.
• Ability to work under pressure and meet tight deadlines.

Responsibilities

• Process deposit/withdrawal unblocking, cancellations, refunds, and settlements.
• Reconcile transactions and monitor payment flows for accuracy.
• Coordinate with bank and merchant partners to resolve payment issues.

Skills

Analytical skills

Communication skills

Problem-solving

Attention to detail

Team player

Job description

Payment Operations Specialist

StraitsX Djokja, Indonesia Apply now Posted 11 days ago Permanent Competitive

Payment Operations Specialist

StraitsX Djokja, Indonesia Apply now

About the Role

The Payment Operations Specialist will oversee end-to-end payment processing, troubleshoot transaction discrepancies, and coordinate with banks, merchants, and internal stakeholders to ensure smooth operations. This role requires meticulous attention to detail, proactive problem-solving skills, and the ability to thrive in a fast-paced fintech environment. The ideal candidate will have experience in payment systems, a strong operational mindset, and a commitment to excellence in financial transactions.
What You Will Do

• Process deposit/withdrawal unblocking, cancellations, refunds, and settlements.
• Reconcile transactions and monitor payment flows to ensure accuracy.
• Coordinate with bank partners and merchants to resolve payment issues.
• Collaborate with Product Managers and Engineers to troubleshoot system/dashboard issues.
• Monitor transactional anomalies and escalate discrepancies promptly.
• Maintain detailed records and reports to comply with regulatory requirements

What We Are Looking For

• 1+ years of experience in payment operations, fintech, or a related field.
• Familiarity with payment gateways, bank APIs, and transaction lifecycle management.
• Strong analytical skills with a keen eye for detail.
• Ability to work under pressure and meet tight deadlines.
• Team player with excellent communication skills in both English and Bahasa Indonesia (written and verbal).
• Experience in a startup/fintech environment.

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