PAC PMO Manager

GoTo Group; Daerah Khusus Ibukota Jakarta; On-site; IDR 1.004.352.000 - 1.339.137.000; Full time

Job summary

A leading digital ecosystem provider in Indonesia is seeking a Mid-Level Project Management Officer (PMO) to manage HR-related projects. In this role, you will lead project planning, coordinate with HR and IT stakeholders, and drive process improvements. The ideal candidate must have 3–5 years of project management experience, strong analytical and communication skills, and the ability to work autonomously. Join us to empower progress and make an impact in a fast-paced environment.

Benefits

Dynamic work environment

Opportunities for growth

Access to technology solutions

Qualifications

• Minimum of 3–5 years of experience in project management, ideally within HR, IT, or a cross-functional environment.
• Proven ability to manage relationships and communicate effectively with a wide range of stakeholders.
• Strong problem-solving skills, translating complex data into actionable insights.
• Excellent verbal and written communication skills.
• Ability to work autonomously, demonstrate ownership of projects.
• Strong planning and organizational abilities.

Responsibilities

• Lead or support the planning, coordination, and execution of HR-related projects, focusing on IT systems integration.
• Develop project plans, timelines, and milestones; ensure timely delivery of initiatives.
• Engage with key stakeholders from HR and IT to gather requirements and define project scope.
• Conduct data analysis and process mapping for actionable insights.
• Identify opportunities for continuous improvement in HR processes.

Skills

Stakeholder Management

Analytical Skills

Communication

Initiative & Self-Motivation

Organizational Skills

Tools

Workday

Lark

GWS

Job description

About the Role

We are seeking a driven and self‑motivated Mid‑Level Project Management Officer (PMO) to join our dynamic PAC team, working on diverse projects that bridge HR and IT. As an individual contributor or a small team member, you will be responsible for planning, executing, and driving HR‑related initiatives, collaborating with stakeholders across the organization. This role requires a proactive mindset, exceptional organizational and communication skills, and the ability to take ownership of multiple projects while aligning with broader organizational goals.

What You Will Do

Project Management & Delivery

• Lead or support the planning, coordination, and execution of HR‑related projects, with a particular focus on IT systems integration, HR tools, and process improvements.
• Develop project plans, timelines, and milestones; ensure timely and efficient delivery of initiatives.
• Identify and manage project risks and issues, proposing solutions to ensure minimal impact on project timelines.

Stakeholder Management & Communication

• Engage with key stakeholders from HR, IT, and other business units to gather requirements, define project scope, and ensure effective communication.
• Build and maintain strong relationships with cross‑functional teams to foster collaboration and support.
• Provide regular project status updates to leadership, managing expectations and ensuring alignment with business priorities.

Planning & Analytical Support

• Collaborate with HR leadership to define project scope, objectives, and KPIs, ensuring alignment with the strategic goals of the HR team.
• Conduct data analysis, process mapping, and workflow assessments to provide actionable insights that drive project decisions.
• Use Lark Base and other project management tools to maintain project tracking, reporting, and documentation.

Process Improvement & Initiative Ownership

• Identify opportunities for continuous improvement in HR processes and systems, recommending initiatives that improve efficiency and employee experience.
• Take the initiative to anticipate challenges and proactively address issues or bottlenecks that may hinder project progress.
• Support the HR team in the evaluation, adoption, and implementation of new technologies or HR solutions.

What You Will Need

• Experience: Minimum of 3–5 years of experience in project management, ideally within HR, IT, or a cross‑functional environment.
• Stakeholder Management: Proven ability to manage relationships and communicate effectively with a wide range of stakeholders, from team members to senior leadership.
• Analytical Skills: Strong problem‑solving and analytical skills, with the ability to translate complex data into actionable insights.
• Communication: Excellent verbal and written communication skills, with the ability to present project updates clearly and concisely to non‑technical and technical audiences.
• Initiative & Self‑Motivation: Ability to work autonomously, demonstrate ownership of projects, and anticipate needs without constant supervision.
• Organizational Skills: Strong planning and organizational abilities, capable of managing multiple projects concurrently while meeting deadlines.

Desirable

• Knowledge of Workday, Lark, GWS.
• Familiarity with IT systems and project delivery methods within HR (e.g., HRIS integrations, employee data privacy, cloud‑based solutions).
• Certification in Project Management (PMP, ScrumMaster, or similar) is a plus.

About The Team

Largely an independent role, working with multiple and varied stakeholders. Dynamic, fluid and requires flexibility. We believe that our HR team plays a critical role in empowering our people and shaping the future of the business. As a PMO in the HR team, you’ll be at the intersection of technology and people operations, helping to create innovative solutions that make an impact. If you are a results‑driven individual with a passion for HR, IT, and continuous improvement, this is an excellent opportunity to grow your career and contribute to an exciting, fast‑paced environment.

About GoTo Group

GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress” by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on‑demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms. It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

About Gojek

Gojek is Southeast Asia’s leading on‑demand platform and pioneer of the multi‑service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.