Operations Manager

PT. Aji Rangkai Isti; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A premier dining establishment in Jakarta is seeking an experienced Operational Manager to oversee daily operations and drive business performance. The ideal candidate should have a strong background in restaurant management, possess a proactive leadership style, and focus on guest satisfaction while managing costs effectively. Familiarity with Japanese dining culture will be an advantage. Join us in delivering exceptional dining experiences.

Qualifications

• Strong knowledge of operations, cost control, and revenue performance.
• Organized, proactive, and focused on guest satisfaction.
• Experience with Japanese dining culture is a plus.

Responsibilities

• Oversee daily FOH operations.
• Ensure guest satisfaction and handle issues.
• Monitor cost control and revenue performance.

Skills

Restaurant or hospitality management experience

Operations knowledge

Cost control expertise

Proactive and organized

People oriented

Marketing mindset

Job description

Kamui Japanese Restaurant in Jakarta is seeking an Operational Manager to take charge of both daily operations and business performance. This role blends service leadership, financial sensitivity, and a touch of marketing sense — perfect for someone who enjoys being hands-on while also thinking strategically.

Responsibilities:

• Oversee daily FOH operations
• Step in to support the team directly (Hands-on operations)
• Ensure guest satisfaction during service and handle recovery if issues come up
• Work closely with BOH (especially Executive Chef) to align service flow and menu execution
• Managing staff schedules and supporting training
• Monitoring cost control and revenue performance, including daily revenue, COGS awareness, and operational expenses
• Monitoring and coordinating with finance to provide operational and financial updates to management
• Collaborating with marketing team
• Keep the overall atmosphere professional yet welcoming, ensuring Kamui's fine dining standards are maintained

Qualifications:

• Experienced in restaurant or hospitality management
• Strong knowledge of operations, cost control, and revenue performance
• Marketing mindset: can spot trends, suggest ideas, and coordinate with social media/marketing
• A hands-on leader
• Organized, proactive, and focused on both guest satisfaction and business results
• People oriented (both guests and teams)
• Familiarity with Japanese dining culture is a plus

We are a startup company established in May 2020, aiming to compete in the Food and Beverage market in Jakarta. We proudly launch our first Japanese Restaurant, hoping to be one of the best alternatives for Japanese food in the capital city.