Operations cum Customer Service Executive/Assistant Manager/Manager

PRECEPT GLOBAL PTE. LTD.; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

An international trading company is seeking an Operations cum Customer Service Executive in Jakarta Utara, Indonesia. The role involves managing daily operations, leading a small team, and ensuring effective communication with customers and suppliers. Candidates should have 2-5 years of experience in international trade and be proficient in English. Key responsibilities include preparing shipping documents, coordinating logistics, and enhancing operational procedures. This position offers an exciting opportunity to contribute significantly in a dynamic trading environment.

Qualifications

• 2-5 years of experience in international trade operations.
• Strong hands-on knowledge of export/import processes and documentation.
• Fluent in English, both written and spoken.

Responsibilities

• Understand end-to-end supply chain process including procurement and logistics.
• Handle customer communication, follow-ups, and complaint resolution.
• Prepare and review shipping documentation, including Commercial Invoice and Packing List.

Skills

Export/import documentation

English communication

Team leadership

Multitasking

Problem-solving

Education

Bachelor’s Degree in Business, International Trade, Logistics, or related field

Job description

We are seeking a hands-on and experienced Operations cum Customer Service Executive to join our international trading team. This position requires a strong grasp of export/import documentation, excellent communication in English, and the ability to both lead a small team and personally manage daily operations. The ideal candidate is proactive, detail-oriented, and capable of balancing people management with direct involvement in execution.

Key Responsibilities:

Demonstrates a solid understanding of the end-to-end supply chain process, including procurement, inventory management, logistics, and final delivery to customers. Understands how each function impacts cost, lead time, service level, and overall business performance

Be actively involved in daily tasks – from order entry, shipment booking, to document checking

Prepare and review shipping documentation: Commercial Invoice, Packing List, BL, COO, and LC-related paperwork

Coordinate with suppliers, shipping agents, freight forwarders, and customers to ensure on-time delivery

Handle customer communication, follow-ups, and complaint resolution directly

Track and update shipment schedules, monitor delivery timelines, and elevate issues when needed

Work closely with the sales and finance teams to manage stock allocation and payment status

Develop and enforce standard operating procedures (SOPs) and documentation guidelines

Provide training, coaching, and performance feedback to junior staff(depend on the position)

Submit regular reports to management on operational efficiency and team performance

Requirements

Bachelor’s Degree in Business, International Trade, Logistics, or related field

Minimum 2–5 years of experience in international trade operations.

Strong hands-on knowledge of export/import processes and documentation

Fluent in English – both written and spoken (daily communication with overseas parties).

Able to multitask, take initiative, and work under pressure in a fast-paced environment

Excellent organizational and problem-solving skills.

Preferred Attributes

Experience in raw materials or industrial product trading is a plus.

Lead and work hands-on in global trade ops. Manage shipments, documents, and a team. English a must. Knowledge of worldwide logistics is key.

Proactive team player with a strong sense of responsibility and urgency