Online Sales Manager

PT Apex Nusantara Indo; Bekasi; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading ecommerce company in Indonesia is seeking a skilled Ecommerce Manager to develop strategies that drive online sales growth. You will oversee the ecommerce platform, ensuring a user-friendly shopping experience, monitor market trends, and create marketing campaigns. The ideal candidate holds a Bachelor's degree with 5+ years of ecommerce experience and a strong knowledge of digital marketing and analytics. Proficiency in English and Mandarin is required.

Qualifications

• Minimum 5 years of experience in ecommerce management, preferably in retail or consumer goods.
• Comprehensive knowledge of SEO, SEM, Social Media Advertising, and email marketing.
• Proficiency in English (written and spoken) and Mandarin.
• Strong analytical skills and experience with performance metrics.

Responsibilities

• Develop and implement ecommerce strategies aligned with business objectives.
• Manage the ecommerce platform for a seamless online shopping experience.
• Monitor market trends and customer behavior to identify improvement opportunities.
• Create and manage marketing campaigns to drive traffic and increase conversion.
• Analyze data and implement strategies to enhance customer experience.
• Manage customer service inquiries effectively to ensure satisfaction.
• Prepare regular reports on ecommerce platform performance.

Skills

Digital marketing strategies

Customer relationship management

Analytical skills

Communication skills

Education

Bachelor's degree in Marketing, Business Management, or related field

Tools

Ecommerce platforms

Web analytics tools

Job description

• Develop and implement comprehensive ecommerce strategies and plans alignedwith business objectives to drive online sales growth.
• Manage, maintain and update the ecommerce platform, ensuring a seamless anduser friendly online shopping experience for customers.
• Monitor analyze market trends, customer behavior, and competitor activities toidentify opportunities for improvement and drive business growth.
• Utilize industry best practices, emerging technologies, and digital marketingtechniques to optimize the ecommerce website performance.
• Create and manage,marketing campaigns, including email marketing, socialmedia advertising, SEO/SEM, and affiliate marketing, to drive traffic and increaseconversion.
• Analyze data, including web analytics and customer insights, to identify areas forimprovement and implement strategies to enhance the customer experienceand increase sales.
• Manage customer service inquiries promptly and effectively, ensuring highcustomer satisfaction and resolving issues promptly.
• Develop strong relationships with key partners and stakeholders, includingvendor, and service providers.
• Monitor and respond to customer feedback, review, and rating to maintain apositive brand image and improve customer satisfaction.
• Prepare regular reports on the performance of the ecommerce platform, including
  key metrics, sales trends, customer behavior, and campaign effectiveness.

Requirements

• Bachelor's degree in Marketing, Business Management, or a related field.
• Minimum 5 years of experience in ecommerce management, preferably in a retailor consumer goods industry.
• Comprehensive knowledge of digital marketing strategies and tactics, includingSEO, SEM, Social Media Advertising, email marketing, and affiliate marketing.
• Proficiency in English both, written and spoken, and Mandarin.
• Proficiency in using ecommerce platforms.
• Strong analytical skill and experience with web analytics tools to track andanalyze performance metrics.
• Good communication and presentation skills