Multichannel Customer Care Specialist

PT. BERKAH GIAT JAYA; Tangerang; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading customer service provider in Indonesia is seeking a Customer Relations Officer / Frontliner. The role involves responding to customer inquiries through various channels, handling complaints, and providing product information to ensure excellent service. Ideal candidates should have at least 2 years of experience in customer service, a diploma or degree, and proficiency in Bahasa Indonesia and English. The position demands good communication skills and a service-oriented mindset. This role is located in Central Jakarta and West Jakarta.

Qualifications

• At least 2 years of working experience in customer service.
• Fluency in Bahasa Indonesia and English is required.
• Ability to operate a computer and Microsoft Office.

Responsibilities

• Answer incoming calls, respond to chats, and reply to emails.
• Handle customer complaints and provide the best solutions.
• Provide product and service information to customers.
• Escalate priority issues as necessary.
• Ensure high customer satisfaction.

Skills

Understanding P2P Industry knowledge

Patience

Good communication skills

Proficient in Microsoft Office

Education

Diploma or Bachelor's Degree in any field

Job description

A leading customer service provider in Indonesia is seeking a Customer Relations Officer / Frontliner. The role involves responding to customer inquiries through various channels, handling complaints, and providing product information to ensure excellent service. Ideal candidates should have at least 2 years of experience in customer service, a diploma or degree, and proficiency in Bahasa Indonesia and English. The position demands good communication skills and a service-oriented mindset. This role is located in Central Jakarta and West Jakarta.