Marketing Associate

Jakmall.com; Daerah Khusus Ibukota Jakarta; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

An e-commerce platform in Jakarta is seeking a Marketplace Admin to manage accounts on platforms like Shopee and Tokopedia. Responsibilities include optimizing product visibility, handling customer inquiries, and executing marketing campaigns. Candidates should have at least 1 year of e-commerce experience, strong analytical skills, and proficiency in Microsoft Excel. This role offers a dynamic work environment with multiple teams involved.

Qualifications

• Minimum 1 year of experience in marketplace admin or a similar role in e-commerce.
• Proficient in marketplace backend operations.
• Detail-oriented with strong analytical skills.

Responsibilities

• Manage and optimize accounts on platforms like Shopee and Tokopedia.
• Handle customer queries and complaints to maintain satisfaction.
• Develop and execute promotional campaigns.

Skills

Marketplace account management

Customer service

Data analysis

E-commerce trends knowledge

Proficiency in Microsoft Excel

Education

Minimum Diploma (D3) or Bachelor’s degree (S1)

Tools

Microsoft Excel

Google Sheets

Job description

Responsibilities

• Manage and optimize marketplace accounts on platforms such as Shopee, Tokopedia, TikTok Shop, and others to increase visibility and sales.


• Organize, update, and maintain thousands of product catalogs (descriptions, photos, variations, stock, prices) to keep them up-to-date, attractive, and accurate.


• Handle customer questions, complaints, and needs via marketplace chat quickly and courteously to maintain customer satisfaction and store ratings.


• Monitor market prices, product trends, and competitor strategies to ensure products remain competitive and relevant.


• Analyze sales performance per product, store traffic, conversion rates, best sellers, and slow-moving products to support decisions on restocking and product removal.


• Develop, organize, and execute campaigns, flash sales, bundling, discounts, and vouchers according to marketplace schedules (HARBOLNAS, 11.11, 12.12, Payday, etc.).


• Coordinate with the design team to prepare attractive promotional materials (banners, feeds, product photos, videos) aligned with trends and marketplace requirements.


• Coordinate with the warehouse/operations team to ensure stock availability and smooth shipping processes.


• Prepare weekly/monthly sales performance reports and provide recommendations for sales improvement strategies to relevant teams.

Requirements

• Minimum Diploma (D3) or Bachelor’s degree (S1), preferably in Marketing, Communication, Business, or related fields.


• Minimum 1 year of experience as a marketplace admin or similar role in e-commerce.


• Proficient in marketplace backend operations: bulk product uploads, voucher setup, campaign configuration, order and return handling, etc.


• Understands features and algorithms of popular marketplaces (Shopee, Tokopedia, TikTok Shop).


• Able to use Microsoft Excel/Google Sheets for basic data processing (AVERAGE, SUM, data filtering, basic pivot tables preferred).


• Experienced in preparing performance reports and simple insights to support store strategy decisions.


• Detail-oriented, able to minimize errors in data entry and transaction processes.


• Highly initiative, proactive in seeking sales improvement opportunities.


• Able to work under pressure with tight deadlines, especially during major campaigns.


• Communicative and able to collaborate with various teams (design, warehouse, marketing).


• Creative and up-to-date with digital trends, content, and promotional strategies on marketplaces.