Lead QA – KYC & Phone Verification Operations

PT. Pintar Inovasi Digital; Kota Yogyakarta; On-site; IDR 70.000.000 - 90.000.000; Full time

Job summary

A digital innovation company in Yogyakarta seeks a QA Supervisor for the KYC and PV team. The role involves supervising the team's performance, ensuring compliance with internal procedures and regulations, and proposing process improvements. Candidates should have at least a bachelor's degree and 2 years of experience in the financial services sector, demonstrating strong attention to detail, analytical skills, and effective communication. This position is crucial for maintaining high standards in KYC and PV operations.

Qualifications

• Minimum 2 years of experience in the financial services sector.
• Good understanding of regulations and business processes in a financial institution.
• Positive attitude, efficient, proactive, and detail-oriented.

Responsibilities

• Supervise the QA KYC & PV team on performance and output quality.
• Review sample checks for compliance with procedures.
• Propose process improvements for KYC and PV operations.
• Monitor and control the error rate within tolerance limits.
• Conduct periodic refreshment sessions for KYC & PV agents.
• Oversee team performance and recommend corrective actions.
• Develop or update QA procedures for acknowledgment.

Skills

Attention to detail

Analytical skills

Interpersonal skills

Communication skills

Influencing skills

Education

Bachelor’s degree from a reputable university

Job description

A digital innovation company in Yogyakarta seeks a QA Supervisor for the KYC and PV team. The role involves supervising the team's performance, ensuring compliance with internal procedures and regulations, and proposing process improvements. Candidates should have at least a bachelor's degree and 2 years of experience in the financial services sector, demonstrating strong attention to detail, analytical skills, and effective communication. This position is crucial for maintaining high standards in KYC and PV operations.