Lead Field Service Engineer

Jobgether; Remote; IDR 200.000.000 - 300.000.000; Full time

Job summary

A healthcare solutions company is seeking a Senior Field Service Engineer for a remote role in Indonesia. The successful candidate will oversee operational service delivery, providing technical assistance both remotely and on-site. Required qualifications include a Bachelor's degree in Engineering, extensive experience in the medical device industry, and fluency in Korean and English. The position offers a flexible work environment along with opportunities for personal and professional growth.

Benefits

Flexible work environment

Professional development resources

Health and wellness programs

Qualifications

• 5+ years of service experience in the medical device industry required.
• Fluency in Korean and English, both written and spoken preferred.
• Demonstrated maturity and professionalism in customer-facing situations.

Responsibilities

• Supervise support activities for operational service delivery.
• Perform installation, commissioning, and maintenance of equipment.
• Provide remote and on-site customer support.

Skills

Customer service understanding

MS Office proficiency

Salesforce proficiency

Interpersonal skills

Communication skills

Technical assistance experience

Education

Bachelor’s degree in Engineering

Job description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Field Service Engineer (Remote). In this role, you will play a crucial part in pioneering breakthroughs in healthcare, providing both remote and on-site support to customers. You will supervise all operational service delivery, ensuring compliance with quality standards and regulations. Your expertise will contribute to continuous improvement in internal tools and processes, enhancing the overall customer experience. With a commitment to diversity and a supportive environment, this role offers opportunities for both personal and professional growth.

Accountabilities

• Supervise all support activities for operational service delivery of multiple units.
• Perform installation, commissioning, maintenance, and evaluation of customer equipment and systems.
• Identify task priorities and execute technical actions accordingly.
• Provide remote and on-site customer support, delivering 2nd and 3rd level technical assistance.
• Contribute to the maintenance and improvement of internal tools and data repositories.
• Support project acquisition and management by contributing to technical estimation and planning.
• Ensure compliance with internal processes, quality standards, and regulatory requirements.
• Manage and coordinate subcontractors, monitoring performance and quality.

Requirements

• Bachelor’s degree in Engineering or equivalent practical experience.
• Minimum of 5 years service experience in the medical device industry.
• Proficient in MS Office and Salesforce.
• Strong understanding of customer needs and service requirements.
• Fluency in both Korean and English, written and spoken (preferred).
• Demonstrated maturity and professionalism in customer‑facing situations.
• Good understanding of service‑related commercial terms and contracts.
• Effective interpersonal and communication skills.
• Availability to travel as required for business needs.

Benefits

• Flexible work environment that encourages personal and professional growth.
• Opportunities to work with a global team committed to innovative healthcare solutions.
• Supportive culture that values diversity and individual contributions.
• Competitive salary and benefits package.
• Professional development resources and training.
• Health and wellness programs.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.