Key Account Manager e-Commerce

PT Abbott Indonesia; Jakarta Selatan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading healthcare firm is seeking an E-Commerce Key Account Manager to manage relationships with key e-commerce platforms. You will drive sales growth, optimize brand presence, and ensure compliance with brand guidelines. This role requires strong negotiation skills and experience in e-commerce account management in the FMCG or retail sector. Join a dynamic team focused on delivering commercial objectives and enhancing shopper engagement in Jakarta Selatan, Indonesia.

Qualifications

• 3–5 years in e-commerce account management or sales, preferably in FMCG or retail.

Responsibilities

• Build and maintain strong partnerships with key e-commerce platforms.
• Develop and execute strategies to achieve sales targets.
• Negotiate platform visibility and promotional mechanics.
• Track and analyze sales performance and recommend actions.
• Collaborate with internal teams for campaign alignment.

Skills

Strong negotiation skills

Analytical ability

Proficiency in data analysis

Understanding of e-commerce operations

Education

Bachelor’s degree in business, marketing, or related field

Tools

Campaign planning tools

Job description

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Our nutrition business develops science-based nutrition products for people of all ages, from helping babies and children grow, to keeping adult bodies strong and active. Millions of people around the world count on our leading brands – including Similac®, PediaSure®, Pedialyte®, Ensure® and Glucerna® – to help get the nutrients they need to live their healthiest life.

MAIN PURPOSE OF ROLE

The E‑Commerce Key Account Manager (KAM) is responsible for managing strategic relationships with key e‑commerce platforms to drive sales growth, optimize brand presence, and deliver commercial objectives. The KAM ensures effective negotiation of campaign slots, visibility opportunities, and co‑marketing initiatives while maintaining profitability and compliance with brand guidelines. The KAM acts as the primary liaison between internal teams and platform stakeholders, leveraging data insights to maximize ROI and enhance shopper engagement.

MAIN RESPONSIBILITIES

• Build and maintain strong partnerships with key e‑commerce platforms (Shopee, Tokopedia & Shop|Tokopedia, Lazada & others), securing campaign slots and co‑marketing opportunities.
• Develop and execute strategies to achieve monthly and quarterly sales targets, including pricing, promotions, and assortment planning.
• Negotiate platform visibility, promotional mechanics, and paid placements to maximize ROI and brand exposure.
• Track and analyze sales performance, campaign effectiveness, and shopper trends; recommend actions for improvement.
• Collaborate with marketing, supply chain, and finance teams to ensure stock readiness and campaign alignment.

QUALIFICATIONS

• Education: Bachelor’s degree in business, marketing, or related field.
• Experience: 3–5 years in e‑commerce account management or sales, preferably in FMCG or retail.
• Other qualifications: Strong negotiation skills, analytical ability, understanding of e‑commerce platform operations, proficiency in data analysis and campaign planning tools.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

The base pay for this position is N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY & ORGANIZATIONAL INFORMATION

Job family: Sales Force
Division: ANI International Nutrition

LOCATION & SHIFT DETAILS

Indonesia > Pondok Indah: Wisma Pondok Indah 2
Work shift: Standard
Travel: No
Medical surveillance: No
Significant work activities: Driving a personal auto or company car or truck, or a powered piece of material handling equipment

Abbott is a multi‑national broad‑based healthcare company with more than 70,000 employees with operations in 130 countries worldwide and approximately 40 manufacturing facilities. Towards reaching our aggressive goals in Indonesia, Abbott is committed to acquiring and developing the best talent in the industry by providing challenging opportunities in an environment that reinforces individual growth and development, and where the highest degree of integrity, individual initiative, balanced risk taking, entrepreneurial spirit and teamwork are encouraged and rewarded.