Junior Customer Care Manager

L'Oréal; Jakarta Utara; On-site; IDR 499.666.000 - 749.501.000; Full time

Job summary

A global beauty and cosmetics company is seeking a Junior Customer Care Manager to join their team in Jakarta Utara. This role involves developing strong partnerships to ensure product availability and driving continuous improvement initiatives in the supply chain. The ideal candidate should have 3-5 years of experience in a relevant field, strong analytical skills, and fluency in English. A competitive salary and dynamic work environment await you.

Qualifications

• 3-5 years of relevant work experience in supply chain or customer service.
• Proven ability to interpret complex data.
• Strong communication and interpersonal skills.

Responsibilities

• Develop strong partnerships with key clients and distributors.
• Ensure optimal product availability across channels.
• Drive continuous improvement in supply chain initiatives.

Skills

Customer-centric problem-solving

Stakeholder management

Analytical skills

Excel proficiency

Power BI proficiency

Logistics understanding

Fluency in English

Job description

Are you a customer-centric problem-solver with a passion for optimizing supply chains and building strong relationships?

Then joining L'Oréal's Customer Care team might be the opportunity that you've been looking for!

Now we are looking for a dynamic and agile person to work as a Junior Customer Care Manager for our offline business.

You Will

• Forge Strong Partnerships: Develop robust Supply Chain relationships with our key Clients and Distributors to deeply understand and meet their expectations, contributing significantly to the business performance of our CPD Division.
• Ensure Product Availability: Proactively identify customer needs to guarantee optimal product availability in stores and trade channels, while maintaining healthy stock coverage and ensuring seamless operations in close coordination with our business teams. You'll also define the strategies to achieve these critical performance objectives.
• Drive Continuous Improvement: Foster ongoing collaboration with Key Clients/Distributors through shared KPIs, improvement projects, flow optimization, and data exchanges (including B2B portal engagement). You will also manage replenishment parameters, including new product launches, seasonal activities, and promotions: stock min-max, delivery frequency, lead time, and minimum order quantities.
• Collaborate Cross-Functionally: Work closely with internal stakeholders across the organization, including Commercial, Demand & Supply Planning, Order To Cash, Physical Distribution, Business Planning, and Controllers, to consistently meet expected Service Levels, optimize Cost To Serve, manage Stock In Trade efficiently, and enhance overall process efficiency.
• Lead Key Initiatives: Act as a crucial project lead for Supply Chain Customer Care improvement initiatives, driving change and innovation.

You Have

• Minimum 3-5 years of relevant work experience, ideally within a supply chain, customer service/ customer facing or logistics environment.
• Strong analytical skills with a proven ability to interpret complex data.
• High proficiency in Excel and Power BI for data analysis and reporting.
• Excellent stakeholder management abilities, capable of building and nurturing relationships.
• Exceptional interpersonal skills, enabling effective communication and collaboration.
• Solid understanding of logistics operations.
• Fluency in English (written and spoken)

You are

• Entrepreneurial. Every single day, you spot opportunities to shake things up and change the world for the better.
• Adventurous. You'll embrace challenges and changes with fire in your belly and a great big smile on your face
• Open. To new ways of doing things. To other people's (sometimes crazy) ideas.
• Respectful. Whether you're talking to our internal or external stakeholders, consumers, you treat everyone the same
• Ambitious. You crave for success and we'll support you all the way.
• Only Human. You'll screw up sometimes but you have no fear of failure because you're smart enough to learn from mistakes.
• You. You're real. And you're true to yourself. We cherish and celebrate diversity so you'll feel right at home whoever you are