IT Support

Sekolah Pelita Harapan; Banten; On-site; IDR 8.000.000 - 10.000.000; Full time

Job summary

An international Christian K-12 educational institution in Banten seeks an IT Support Specialist to provide technical assistance, manage IT security, and enhance the infrastructure for staff and students. Applicants should have a Bachelor's degree in IT, a strong understanding of hardware, and experience with Microsoft 365. This position offers benefits like medical insurance, education support, and professional development.

Benefits

Medical insurance

Miscellaneous allowance

Education support

Sports (e.g., gym)

Parking

Professional development

Qualifications

• Minimum of 1 year experience in IT support, fresh graduates welcome.
• Experience with hardware like PCs, Apple products, and IT peripherals.
• Strong oral communication skills and problem-solving abilities.

Responsibilities

• Provide IT support for hardware, network, and software issues.
• Manage IT inventory and data related to budget planning.
• Perform routine maintenance on IT infrastructure.

Skills

Level 1 & Level 2 IT support

Technical assistance

Network operations knowledge

Analytical skills

Interpersonal skills

Proficient in English and Bahasa Indonesia

Education

Bachelor's degree in IT

Tools

Microsoft 365

Job description

Job Responsibilities

• Act as level 1 & level 2 support for all problems and requests coming from IT ticketing systems.
• Provide technical assistance for all IT services on campus (hardware, network and software) to staff, teachers and students.
• Manage all activities related to room access security.
• Perform routine maintenance activities for the entire IT infrastructure campus according to a predetermined schedule, and collaborate with third parties when needed.
• Provide IT support for all campus events related to the responsibilities.
• Administer and troubleshoot basic operations on Microsoft 365 to assist campus users with IT problems.
• Ensure all administrative activities related to IT inventory are properly managed.
• Provide data, analysis and input to superiors regarding budget expenditure planning related to IT needs.

Job Requirements

• Minimum Bachelor's degree in IT (Computer Science or related field).
• Minimum 1 year experience in the same field. Fresh graduates are still welcome.
• Experience and basic knowledge related to network operations.
• High level of knowledge of commonly used hardware: workstations (PC & Apple products) and IT peripherals (printer, projector, panel, etc.).
• Experience and in‑depth understanding of basic administration operations on collaboration platforms Microsoft 365 is a plus.
• Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language.
• Analytical and problem‑solving skills to troubleshoot and diagnose issues.
• Proficient in spoken and written English and Bahasa Indonesia. Additional languages may be advantageous.
• Alignment with and commitment to the mission, vision, and values of Sekolah Pelita Harapan.
• Strong interpersonal, communication and intercultural skills.
• Strong teamwork and relationship‑building skills.
• Willingness to engage in continuous learning and professional development.
• A biblical worldview on Education.

Sekolah Pelita Harapan is a system of five international Christian K‑12 campuses located in and around Jakarta. The schools began in 1993 in response to a need for quality education founded upon Biblical Christian truth. We are committed to the Evangelical Reformed faith and focused on equipping Indonesian young people with a world‑class education that gives them entry to further study in English‑language universities all over the world. Across the five schools we teach over 2,100 K‑12 students using the Cambridge Examination and International Baccalaureate curricula.

Benefits

• Medical insurance
• Miscellaneous allowance
• Education support
• Sports (e.g., gym)
• Parking
• Professional development, healthy environment

Location: Jakarta, ID