IT Manager

Company Confidential; Kuta; On-site; IDR 665.114.000 - 997.673.000; Full time

Job summary

A dynamic lifestyle hotel brand in Bali is seeking an IT Manager to oversee all aspects of IT. The role includes coordinating IT projects, providing daily operational support, and leading a team to manage technology solutions effectively. Candidates should have at least three years in a similar role and be proficient in hotel information systems and network infrastructure. A proactive mindset and excellent communication skills are essential for success in our fast-paced environment.

Benefits

Hotel benefits

Wellbeing Programmes

Community Programme

Qualifications

• Minimum 3 years experience in the same capacity is essential.
• Ability to work independently and handle challenging situations.
• Proactive and resilient leader dealing with high-demand standards.

Responsibilities

• Coordinate all aspects of IT and ensure project completion.
• Manage daily IT systems and implement IT solutions.
• Provide help desk services and coordinate support procedures.

Skills

Proficient in hotel information systems

Network Infrastructure

MS SQL Server

MS Windows administration

Fluent in English

Leadership

Job description

Founded in 2010, we’re an independently owned and operated lifestyle brand with 12 hotels & 14 restaurants across Hong Kong, Australia, and Indonesia. Over the years we’ve grown exponentially, both in size and confidence. But our attitude towards our guests and our passion for what Ovolo stands for remains as strong as ever. We’ve never been afraid to be ourselves, to zig when the others zag, to be creative and spontaneous, and to stand out from the crowd. It’s what we’re famous for. It’s what we love.

Our mission is to share happiness. With bright eyes and even brighter minds, we create the kind of good vibrations that carry far and wide. Across continents and overseas. Throughout hotel lobbies, and beyond. It’s everywhere you look. Places filled with a special kind of sparkle that keeps people coming back for more.

And want to know what makes Ovolo more special, more unique, and more original than all the rest? Our people. Just the way they are. At Ovolo, we want you to be yourself. It’s what keeps us from swimming in the ‘sea of sameness. That’s why here we’ve ditched the tired old ‘corporate scripts’ and empowered our people to speak from the heart. Characters and mavericks, come one, come all. We’re after you with all your you-ness.

What you’ll get...

• Well, there's the chance to shine in a brilliant team environment in the coolest new hotel brand in Australia, Hong Kong and now Indonesia –bring your personality and sense of fun to work and the most amazing team to work with.
• Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you
• Receive Hotel benefits in rooms and our fabulous F&B outlets
• Stay Fit and Fabulous; be involved in our Wellbeing Programmes
• Develop relationships and make a difference to other people’s lives through our Community Programme
• Autonomous role with oodles of creative license & chance to showcase your entrepreneurial talent

At Ovolo Hotels we move fast, have fun, and redefine what a lifestyle hotel can be. Our fresh ideas are taking the world of hospitality by storm and redefining what a lifestyle hotel can be as we expand across Hong Kong, Australia and beyond. Something special is going on here – this is your opportunity to be part of it from the very beginning…

About the GIG

We are looking for a "switched-on" IT Manager for Mamaka by Ovolo Hotels. In this role, you have responsibility for coordinating all aspects of IT, ensuring projects are successfully completed according to schedule and providing administrative direction for daily IT operational activities.

What you will do

IT responsibilities

• Installation, configuration, maintenance and operation support of Network, WiFi, Server, Workstation and Backup
• Provide support, guidance and support to team members in relation to information technology, the maintenance of client relationships and project management
• Review, update and effectively maintain the network and provide ongoing maintenance programs for the information technology utilised
• Track record in management of mobile application platforms such as Android, Apple iOS
• To manage the daily IT system and implement IT solution for the business process (POS/PMS/Accounting System/CRM/HR System)
• Track and maintain accurate inventory of all computing equipment
• Resolve daily IT technical issues and ad‑hoc reports or assignments as required on a timely manner
• Research and evaluate new infrastructure technology, assisting company to plan for future solutions
• Coordinate with vendors to set up and maintain IT infrastructure for company’s properties
• Lead and drive a small team to meet expanding business requirements
• Create and maintain IT budget and resources for business need
• Manage technologies and provide administrative assistance for various systems
• Understand various IT troubleshooting and provide technical support
• Control and monitor data, network access and backup systems
• Negotiate and communicate with third‑party software providers for new software's and troubleshooting

Team Support

• Work closely with different department heads to obtain user requirements for project initiation and completion
• Provide help desk services and coordinate the support service procedures to ensure smooth running, effective logging systems, efficient response times and helpful delivery to end users
• Review and update the software and hardware utilised by the system and team members
• Assist in coordinating IT components of digital marketing initiatives including website and online distribution channels
• Manage IT activities for starters and leavers in an effective way to ensure email accounts, passwords and access cards are set up appropriately and securely
• Interact with guests, clients and team members in a friendly, respectful and positive manner
• Liaise with operational teams to ensure the ongoing smooth running and maintenance of IT components
• Receive and respond to requests relating to IT from Hotels and Ovolo Management appropriately and in a timely manner, following up as appropriate

Who are we looking for?

Minimum 3 years experience in same capacity is a must. You must be proficient in hotel information systems, PMS, POS, Network Infrastructure, MS SQL Server, LAN Citrix, MS Exchange Server, MS Windows administration and configuration; also fluent in English.

We need you to be a proactive, confident and resilient leader dealing with high demand standard, able to work independently and handle challenging situations and emergency just in case.

If you are positive minded, carry bags full of energy, have excellent interpersonal and language skill, and you are hungry for success in a fast paced and dynamic environment, we definitely would like to hear from you!